Madeline McMurtry
Toronto,Canada
Summary
I grew up in a family that strongly emphasized the importance of empathy and equality for all, with my grandmother as an important role model for me. She dedicated her life to teaching children with intellectual and physical disabilities, often sharing with me her experiences and knowledge. It is my dream to help change people’s lives the way she did. After graduating with a B.A. in Pre-Law I decided I wanted to pivot and go into social work, and began to work as a support worker at the mustard seed. Here I learned invaluable techniques in de-escalation, trauma informed care, active listening and compassionate support for vulnerable community members.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Support Worker
The Mustard Seed
Victoria, Canada
07.2024 - 02.2025
- A front-line position working directly with unhoused community members and people experiencing poverty.
- Engaged and supported individuals dealing with addiction and addictive lifestyles
- Offered emotional support to people with physical and intellectual disabilities and facilitated access to community programs.
- Adapted and resolved emotional conflicts and violence through trauma-informed approaches and non-violent communication.
- Documented client interactions and maintained accurate case records for follow-up.
- Developed individualized treatment plans based on client needs and goals.
Server
Dutch Bakery
Victoria, Canada
02.2025 - 09.2025
- Served over 100 guests per shift in a high-turnaround diner with a 30-seat section.
- Strong interpersonal skills, remembered guests names and orders, creating loyal customers.
- Maintained calm and well organized in a fast-paced environment.
- Accurately memorized complex orders and daily specials.
Server / Floor Manager / Barista / Bartender/ Cook
Luna junction
Toronto, Canada
12.2019 - 05.2023
- As Manager I demonstrated patience and active listening when resolving conflicts with customers.
- Proven excellent organizational capacity managing front of house operations, ensuring smooth staff scheduling and procurement of food and bar stock.
- Trained over 10 new hires.
- Trusted as a dependable closer, maintaining accurate end-of-day reports.
Barista / Server / Dishwasher
Luna Cafe
06.2013 - 01.2019
- A reliable worker, I took accurate orders and communicated them to kitchen staff promptly.
- Maintained a calm demeanor during high-volume periods and special events.
- Operated the cash register to process customer payments.
- Developed strong relationships with clientele, creating customer loyalty.
Leather Apprentice
Hillbilly Leather
Victoria, Canada
10.2024 - 07.2026
- Crafted custom leather goods, including belts, wallets, bags, harnesses, and jewelry.
- Operated hand tools and machinery to create products efficiently.
- Facilitated the opening of a stall at the local farmers' market to help boost sales.
Line cook
The palms
Victoria , BC
10.2025 - 07.2026
- Managed preparation of cold and hot appetizers, soups, salads, burgers, and steak sandwiches in a 100+ seat restaurant.
- Adeptly handled complex orders while accounting for dietary preferences and allergies.
- Maintained cleanliness and organization of kitchen workstations.
- Demonstrated quick problem solving and a calm demeanor in crisis situations.
Education
Certificate - Trauma Education & Professional Development
Bridges For Women Society
Victoria, BC12-2025
Bachelor of Arts - Criminal Justice Public Policy, Fine Art
UNIVERSITY OF GUELPH
Guelph, ON12-2023
Performing arts high school - life drawing
ROSEDALE HEIGHTS SCHOOL OF THE ARTS
Toronto, ON12-2016
Skills
- Trauma-informed care
- Intellectual disability awareness
- Conflict resolution and crisis intervention
- De-escalation techniques
- Emotional support techniques
- Nonviolent communication
- Case management
- Community outreach
- Organizational management
- Mechanical equipment knowledge
- Customer loyalty strategies
- Active listening skills
Affiliations
- Volunteer, The 519- Toronto, ON (2026)
- Volunteer, Fairy creek Blockade- Vancouver Island, BC (2021)
Certification
- Smart Serve (2026)
- AODA Training (2026)
- OHSA Training (2026)
- WHMIS (2026)
- NARCAN training (2023, 2025)
- Non-Violent communication (2023)
Timeline
Line cook
The palms
10.2025 - 07.2026
Server
Dutch Bakery
02.2025 - 09.2025
Leather Apprentice
Hillbilly Leather
10.2024 - 07.2026
Support Worker
The Mustard Seed
07.2024 - 02.2025
Server / Floor Manager / Barista / Bartender/ Cook
Luna junction
12.2019 - 05.2023
Barista / Server / Dishwasher
Luna Cafe
06.2013 - 01.2019
Certificate - Trauma Education & Professional Development
Bridges For Women Society
Bachelor of Arts - Criminal Justice Public Policy, Fine Art
UNIVERSITY OF GUELPH
Performing arts high school - life drawing
ROSEDALE HEIGHTS SCHOOL OF THE ARTS