Madeline Lester
Ancaster,ON
Summary
Dedicated employee in multiple occupations, such as various work in the service industry, childcare for 10+ years, a position as an au pair in Italy for 5 months and currently as an administrative assistant for a mental health counselling company. Particularly skilled in organization, problem solving, communication and patience.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Mountain Brow Counselling
Hamilton, Ontario
01.2025 - Current
- Managed scheduling and appointment bookings for clients and therapists.
- Maintained confidential client records in compliance with privacy regulations.
- Handled client inquiries via phone, email, and in-person interactions.
- Supported billing processes by organizing invoices and payment records.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Organized social media posts upon request to inform and educate followers.
Bartender and Server
Sasso
Hamilton, Ontario
12.2024 - Current
- Prepared and served a variety of cocktails and beverages to customers.
- Served customers' meals in a timely and organized fashion.
- Engaged with customers to provide exceptional service and create a welcoming atmosphere.
- Collaborated with kitchen staff to ensure timely delivery of food and drink orders.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Barista
Peach Coffee Company
Ancaster, Ontario
10.2024 - Current
- Prepared a variety of coffee drinks using espresso machines and brewing equipment.
- Maintained cleanliness and organization of the café and workstations throughout shifts.
- Assisted customers in selecting products and provided recommendations based on preferences.
- Operated cash register, processed transactions, and managed customer payments efficiently.
- Collaborated with team members to enhance workflow during peak hours effectively.
Backshop Attendant
Beverly Golf and Country Club
Copetown, Ontario
07.2018 - 11.2024
- Maintained cleanliness and organization of the back shop equipment and supplies.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Welcomed all members with a positive attitude and made sure I remembered details about them that they would appreciate.
- Cleaned golf clubs after each member completed their round, washed golf carts, prepared members' golf equipment before their round and set up the driving range and picked up the balls when needed.
- Answered calls from members during their round and brought them anything they may have requested.
Au Pair
The Sorrentino Family
Sicily
06.2024 - 09.2024
- Provided attentive childcare for children, ensuring safety and well-being.
- Organized daily activities, promoting educational and recreational development.
- Assisted with meal preparation, accommodating dietary needs and preferences.
- Communicated effectively with parents about children's progress and needs.
- Helped the children further improve their English.
Receptionist
Five Star Fitness
Ancaster, Ontario
01.2018 - 02.2019
- Greeted visitors and clients warmly at the front desk.
- Maintained organized filing system for confidential documents.
- Provided basic information about services to clients and visitors.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Restaurant Hostess
The Brassie
Ancaster, Ontario
06.2017 - 02.2019
- Greeted and seated guests, ensuring timely service and comfort.
- Managed reservation system, coordinating table assignments efficiently.
- Handled guest inquiries, resolving issues with professionalism and courtesy.
- Collaborated with kitchen staff to ensure smooth service flow during peak hours.
- Supported special events by preparing designated areas for large groups or parties.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Education
Bachelor of Science - Human Behaviour
Mcmaster University
Hamilton04-2024
Skills
- Customer service
- Time management
- Problem solving
- Team collaboration
- Effective communication
- Attention to detail
- Scheduling and calendar management
- Grammar
- Verbal communication
- Critical thinking
Affiliations
- Played competitive hockey for most of my life and I still continue to play in a women's league. Has further encouraged my teamwork and leadership skills.
Timeline
Administrative Assistant
Mountain Brow Counselling
01.2025 - Current
Bartender and Server
Sasso
12.2024 - Current
Barista
Peach Coffee Company
10.2024 - Current
Au Pair
The Sorrentino Family
06.2024 - 09.2024
Backshop Attendant
Beverly Golf and Country Club
07.2018 - 11.2024
Receptionist
Five Star Fitness
01.2018 - 02.2019
Restaurant Hostess
The Brassie
06.2017 - 02.2019
Bachelor of Science - Human Behaviour
Mcmaster University
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