Madeline Higgins
Iqaluit,Canada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Senior Program Officer
Kativik Regional Government
01.2025 - Current
- Directed client support and communicated consistently by liaising between client and management.
- Leveraged technology tools for improved project management, tracking progress and streamlining communications effectively.
- Conducted regular evaluations of program effectiveness, making data-driven decisions to optimize outcomes.
- Built strong relationships with stakeholders through effective communication and collaboration.
- Managed risk management and financial projections for multiple projects.
- Managed budgets and resources responsibly, ensuring optimal allocation for maximum impact.
- Reported regularly to managers on project budget, progress, and technical problems.
Executive Services Coordinator
Kakivak Association
09.2024 - 11.2024
- Reporting directly to the president/CEO
- Covering the reception
- Data entry
- Working and helping out all departments with extra paperwork
- Creating student funding files
- Helping with resume making for clients
Supervisor/CLO
Qikiqtani Inuit Association
03.2024 - 07.2024
- Keeping track of Attendance
- Supervising each baffin community CLO
- Signing authority for timesheets
- Acting director role
- Covering other duties such as front desk
- Answering calls and questions
Customer Service Agent
Canadian North Airlines
05.2018 - 05.2024
- Processing of passengers, computing fares, reservations sales, ticketing sales and related activity
- Processing station accounting reports
- Processing baggage and attending to passengers requiring assistance to and from the aircraft
- Processing of weight and balance flight load forms, waybills, manifests for shipment of freight, etc
- Processing of claims for lost cargo or baggage
- Transmittal of load messages and other flight operations activity
- Assistance in sales related functions
- Other duties as assigned
Administrative Assistant
Department of Justice
06.2013 - 08.2018
- Answer and transferring incoming calls
- Filing and organizing
- Deal with general public across Nunavut in person and by telephone, passing information as required
- Booking appointments on behalf of Community Correction Officers with Offenders and maintaining an appointment logbook and ensuring attendance record of Offenders is passed on
- Ongoing maintenance of client files and ensuring adequate filing system for open and closed files
- Compiling, analysing statistical and documenting data for all of the Community Correction offices
- Preparing client, office mailings are mailed to recipients in a timely fashion
Transcriber
Innivik
02.2013 - 04.2013
- Listening to the legislative hearings and tying as they speak in inuktitut to inuktitut syllabics then converting them to roman orthography with a computer/Word
Clerk/Interpreter
Department of Health
04.2011 - 08.2011
- Answering Incoming calls
- Registering clients with doctors appointments
- Interpreting for elders and unilingual clients
Education
Continuing education -
TR Leger of Adult Highschool
Carleton Place, Ontario12.2011
Skills
- Customer service
- Computer literacy
- Communication skills
- Food service
- Fluent in Inuktitut and English
- Excellent data entry skills
- Point and navigating the internet
- Teamwork Skills
- Experience with Word, Excel, Teams
- Problem-solving
- Multitasking
- Creative thinking
- Effective communication
- Verbal and written communication
Languages
English
Native or Bilingual
Timeline
Senior Program Officer
Kativik Regional Government
01.2025 - Current
Executive Services Coordinator
Kakivak Association
09.2024 - 11.2024
Supervisor/CLO
Qikiqtani Inuit Association
03.2024 - 07.2024
Customer Service Agent
Canadian North Airlines
05.2018 - 05.2024
Administrative Assistant
Department of Justice
06.2013 - 08.2018
Transcriber
Innivik
02.2013 - 04.2013
Clerk/Interpreter
Department of Health
04.2011 - 08.2011
Continuing education -
TR Leger of Adult Highschool
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