Summary
Overview
Work History
Education
Skills
Timeline
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Madeline Heidt

Victoria,BC

Summary

Dynamic professional with a rich background in hospitality and retail, including a pivotal role at Steamship Bar & Grill, where I honed my mixology expertise and customer service acumen. As a certified bartender and web developer, I blend analytical skills with interpersonal savvy, ensuring memorable customer experiences. Adept at fostering positive guest relations and streamlining operations for efficiency.

Overview

12
12
years of professional experience

Work History

Bartender/Server

Steamship Bar & Grill
04.2022 - Current
  • Experienced bartender with a strong knowledge of mixology and a commitment to customer satisfaction, adept at crafting cocktails, managing bar inventory, and handling high-volume service efficiently to create memorable guest experiences.

Board of Trustees Member

Dealey Family Foundation
03.2013 - Current
  • The Dealey Foundation is a family-run philanthropic institution devoted to supporting charitable organizations in their efforts to advance the common good.

Sales Associate

Merchant Quarters General Store
11.2021 - 04.2022
  • A modern general store offering functional, quality and inspired goods. Fashioned from the early general merchant stores of the 1800's.

Hostess

Bard and Banker
09.2021 - 04.2022
  • Adapted to fast-paced, high-pressure restaurant operations during the pandemic by efficiently managing guest flow, enforcing health and safety protocols, and providing exceptional customer service to ensure a safe and welcoming dining experience.

Sales Associate

Muttropolis
02.2015 - 12.2016
  • Making pet parenting easier and more enjoyable, by uniting support, services, and pet essentials, along with a dose of joy, all in one single place.

Education

Bachelor of Arts - Anthropology

University of Victoria
Victoria
06-2025

Skills

    Nimble Bar Company September 2021

    Certified Bar Tender

    Lighthouse Labs Jan 2018 - Feb 2018

  • Certificate of Web Development
  • Equipping you with tools that apply directly to professional web development with programs: HTTP HTML & CSS ,GitHub, Open Source Technologies, Ruby

    • Education First (EF) Munich

    Aug 2014 - Jan 2015

    Certificate of Completion in German language and culture studies

Timeline

Bartender/Server

Steamship Bar & Grill
04.2022 - Current

Sales Associate

Merchant Quarters General Store
11.2021 - 04.2022

Hostess

Bard and Banker
09.2021 - 04.2022

Sales Associate

Muttropolis
02.2015 - 12.2016

Board of Trustees Member

Dealey Family Foundation
03.2013 - Current

Bachelor of Arts - Anthropology

University of Victoria

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Madeline Heidt