Madeline Guerra
Lake Elsinore
Summary
Proactive professional with extensive experience in patient registration and insurance verification. Recognized for effective communication and multitasking abilities, contributing to improved patient experiences and operational efficiency within healthcare settings. Over 10 years of overall customer service experience resulting in customer satisfaction.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Torrance Memorial Medical Center
Torrance
01.2022 - 12.2025
- Registered patients and verified insurance information for efficient service.
- Scheduled appointments using electronic health record systems effectively.
- Managed patient inquiries and provided accurate information on services.
- Collaborated with medical staff to ensure seamless patient flow.
- Collected co-pays and other payments from patients at time of service.
- Answered a multi-line phone system promptly in a professional manner.
- Processed essential paperwork and communication to facilitate smooth inpatient and outpatient transfers.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
Social Media Manager
Creator's Inc
Remote
06.2021 - 01.2022
- Developed and implemented successful social media campaigns to support company objectives.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Developed engaging content for multiple social media platforms.
- Managed daily social media posts and interactions with followers.
- Engaged with and responded to online audience through relevant comments.
- Assisted in developing strategies for increasing followership and engagement rates.
- Organized and planned future social media content to maintain a consistent posting schedule.
- Monitored industry trends to adjust strategies and stay relevant.
- Coordinated with the marketing team to ensure social media strategies aligned with overall marketing and business objectives.
Optometry Technician
Eyes of the Marina Optometry
Marina del Rey
09.2020 - 08.2021
- Assisted patients with eye exams and vision tests.
- Conducted preliminary tests including visual acuity and tonometry.
- Educated patients on contact lens care and usage.
- Filled contact lens orders according to physician's instructions.
- Assisted in the adaptation of eyewear, making adjustments for fit and comfort.
- Prepared examination rooms with necessary instruments and equipment.
- Scheduled appointments and coordinated patient flow efficiently.
- Managed patient records using electronic health record systems.
- Verified insurance coverage information prior to patient visit or procedure.
- Maintained inventory of optical supplies and equipment.
- Informed patients about available eyeglass frame styles based on individual preferences.
- Sterilized ophthalmic instruments after each use according to established protocols.
- Reviewed purchase orders for accuracy before submitting them for processing.
- Filed documents in accordance with office filing system requirements.
Optometry Technician
Dr. Santi Smitsuvan
Torrance
06.2020 - 08.2021
- Assisted patients with eye exams and vision tests.
- Conducted preliminary tests including visual acuity and tonometry.
- Educated patients on contact lens care and usage.
- Prepared examination rooms with necessary instruments and equipment.
- Scheduled appointments and coordinated patient flow efficiently.
- Managed patient records using electronic health record systems.
- Verified insurance coverage information prior to patient visit or procedure.
- Sterilized ophthalmic instruments after each use according to established protocols.
- Maintained inventory of optical supplies and equipment.
- Handled transactions for products purchased from customers for services rendered or products purchased.
- Trained new staff on optometric testing procedures and clinic protocols.
Education
High School Diploma -
Temescal Canyon High School
Lake Elsinore, CA06-2016
Skills
- Patient registration
- Insurance verification
- Electronic health records
- Appointment scheduling
- Insurance billing
- Payment collection
- HIPAA compliance
- Privacy regulations knowledge
- Overall computer efficiency
- Multitasking
- Problem solving
- Phone and email etiquette
- Customer service
Timeline
Patient Access Representative
Torrance Memorial Medical Center
01.2022 - 12.2025
Social Media Manager
Creator's Inc
06.2021 - 01.2022
Optometry Technician
Eyes of the Marina Optometry
09.2020 - 08.2021
Optometry Technician
Dr. Santi Smitsuvan
06.2020 - 08.2021
High School Diploma -
Temescal Canyon High School