MADELINE FLEMING

• Welcomed guests, confirmed reservations, and created a warm, professional arrival experience.
• Managed seating and waitlist flow to optimize guest experience and ensure efficient dining-room capacity.
• Coordinated with servers and managers to facilitate smooth table turns and enhance service timeliness.
• Addressed guest questions and special requests to ensure satisfaction and maintain a welcoming atmosphere.

• Greeted and seated guests in busy dining environment, fostering a welcoming atmosphere.
• Monitored table availability and worked with the service team to keep the dining room running efficiently.
• Coordinated reservations and walk-in parties while providing accurate wait-time expectations to enhance guest experience.
• Resolved guest concerns promptly and professionally, ensuring guest satisfaction and loyalty.

• Coordinated reservations, waitlists, and seating assignments during peak shifts to optimize guest flow and satisfaction.
• Communicated guest needs and seating updates clearly with servers, managers, and other hosts.
• Delivered welcoming and polished service as primary point of contact for restaurant guests, enhancing overall dining experience.
• Organized host stand and front-entry area to create an inviting atmosphere for guests.

Currently attending school

• [3.8] GPA
• Dean's List [Semester and Year]