MADELINE DASS
Encinitas
Summary
Highly organized professional with experience in medical front office operations. Skilled in providing excellent customer service, data entry and patient intake. Adept at accurately entering patient information into the computer system, managing patient appointments and verifying insurance eligibility, Prior Authorizations. Committed to maintaining HIPAA compliance and safeguarding sensitive information.
Overview
2
2
years of professional experience
Work History
Authorization Coordinator
Unio Healthcare Partners
Encinitas
03.2026 - Current
- Coordinated patient authorization requests with healthcare providers and insurance companies, utilizing various insurance portals to ensure timely submission of prior authorizations.
- Reviewed medical documentation to verify compliance with authorization guidelines, facilitating seamless approval processes.
- Collaborated with clinical teams to ensure timely approvals for patient treatments.
- Processed prior authorization requests within electronic health record systems, ensuring accuracy and completeness of submitted information.
- Input procedure codes (CPT/HCPCS) and diagnosis codes (ICD-10), along with patient details, to initiate a new prior authorization.
Patient Access Representative
Providence
Mission Viejo
08.2025 - 02.2026
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Registered patients by obtaining necessary and accurate financial and demographic information.
- Schedule for the Neurology department, confirming appointments and verifying insurance.
- Submit authorizations and referrals through Epic.
- Checking patients in and out of the office.
- Scheduled medical procedures for patients in the neurology department.
- Answered phones, collected copays, scheduled appointments, and addressed patient inquiries, enhancing overall patient satisfaction.
- Updated patient records, medical histories, and contact information, maintaining accurate data for efficient patient care.
- Scheduled patients for exams and screenings.
- Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality.
Medical Receptionist
Astorino Eye Associates
Newport Beach
09.2024 - 03.2025
- Streamlined patient check-in and check-out processes to enhance overall patient flow.
- Scheduled patient appointments using electronic health record system.
- Verified patient insurance information and eligibility accurately.
- Assisted patients with completing necessary forms and documentation.
- Facilitated communication between medical staff and patients to ensure clarity and timely information exchange.
- Oversaw office phone lines, ensuring prompt response to voicemails, timely call returns, and accurate message directing to team members.
Education
High School Diploma -
Lopez High School
Arroyo Grande, CAHealth Administration
Ashworth College
Norcross, GASkills
IPrior Authorization Processing
- Insurance Verification
- Medical Terminology & Coding (ICD-10, CPT)
- Regulatory Compliance
- Denial Management & Appeals
- Electronic Health Records (EHR/EMR)
- HIPAA Privacy Regulations
- Patient Scheduling & Coordination
- EPIC
- Microsoft Suite
- Excel
Timeline
Authorization Coordinator
Unio Healthcare Partners
03.2026 - Current
Patient Access Representative
Providence
08.2025 - 02.2026
Medical Receptionist
Astorino Eye Associates
09.2024 - 03.2025
High School Diploma -
Lopez High School
Health Administration
Ashworth College