Hi, I’m
Madeline Charters
Newmarket,ON
Summary
Proven track record in enhancing customer satisfaction at Mission Thrift Store, adept in cash handling and POS system operation. Excelled in maintaining a welcoming environment, effectively resolving concerns, and boosting team efficiency through comprehensive training. Demonstrates exceptional patience and reliability, mastering both customer service and Microsoft Office to drive positive outcomes. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
3
years of professional experience
Work History
Mission Thrift Store
Customer Service Cashier & Secretary to Manager
07.2021 - Current
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Education
Tyndale UniversityToronto, ON
Bachelor of Arts from English & Philosophy
05.2025
University Overview
- Recipient of the President’s Scholarship of Distinction ($5500)
- Recipient of the Community Life Grant ($2000)
- Co-Head of The Socratic Society of Tyndale
Huron Heights Secondary SchoolNewmarket, ON
High School Diploma
06.2021
University Overview
- Graduated Ontario Scholar (95% average)
- Recipient of the Ontario Principals’ Council Principal Award for Student Leadership Scholarship
- Recipient of the French Certificate
- Head of Music Council [2020-2021]
Skills
- Customer Service & Satisfaction
- Cash Handling Expertise
- POS System Operation
- Microsoft Office
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Customer Service Cashier & Secretary to Manager
Mission Thrift Store
07.2021 - Current
Tyndale University
Bachelor of Arts from English & Philosophy
Huron Heights Secondary School
High School Diploma
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