Madeline Carvajal
East York,ON
Summary
Detail-oriented administrative professional with extensive experience in supporting healthcare teams and managing sensitive information. Known for delivering organized and efficient support in fast-paced environments, ensuring seamless operations. Proven ability to provide compassionate assistance to staff, patients, and families. Fast learner committed to maintaining high standards of service and confidentiality.
Overview
2026
2026
years of professional experience
2
2
Certifications
Work History
Table Games Dealer
Great Canadian Casino Resort
Toronto, ON
2019 - Current
- Maintained accuracy, focus, and professionalism in a face-paced, high-volume environment.
- Performed quick and precise calculations while handling large sums of money.
- Followed strict policies and procedures with strong attention to detail.
- Delivered courteous, professional customer service and resolved concerns calmly, both independently and in collaboration with supervisors.
- Demonstrated reliability and punctuality.
Call Center Representative
Bill Gosling Outsourcing
Newmarket, Ontario
2021 - 2023
- Assisted clients with Service Ontario license plate renewals, COVID-19 small business grants and U.S. based credit card account collections.
- Managed high volumes of inbound and outbound calls with professionalism and efficiency.
- Collected payments and processed sensitive personal information in compliance with privacy regulations.
- Use of strong communication, active listening, and problem-solving skills to resolve client inquiries.
Dental Assistant's Assistant
Carville Family Dentistry
Richmond Hill, Ontario
2015 - 2015
- Prepared and sanitized treatment rooms before and after patient use.
- Sterilized dental instruments and equipment following infection control protocols.
- Restocked supplies and maintained organized clinical areas.
- Assisted dental team and supported basic patient file organization.
Guest Experience Leader
Mcdonald's
Richmond Hill, Ontario
2014 - 2015
- Ensured guest satisfaction and delivered a positive, professional experience.
- Trained staff on customer service best practices and feedback implementation.
- Maintained cleanliness, stocked utensils and condiments, and organized work areas.
- Resolved guest concerns calmly and effectively, including de-escalation of challenging situations.
Education
Some College (No Degree) - Pharmacy Technician (Partial Completion)
CDI College
Toronto, ON01-2019
High School Diploma -
Alexander Mackenzie High School
Richmond Hill, ON01-2016
Skills
- Confidentiality and PHIPA awareness
- Administrative and clerical support
- Fast learner
- Teamwork and independent work in fast-paced environments
- Reliability and professionalism
- Basic healthcare and clinical support knowledge
- Infection control
- Customer service excellence
- Microsoft Office proficiency
Certification
Smart Serve
Timeline
Table Games Dealer
Great Canadian Casino Resort
2019 - Current
Call Center Representative
Bill Gosling Outsourcing
2021 - 2023
Dental Assistant's Assistant
Carville Family Dentistry
2015 - 2015
Guest Experience Leader
Mcdonald's
2014 - 2015
Some College (No Degree) - Pharmacy Technician (Partial Completion)
CDI College
High School Diploma -
Alexander Mackenzie High School