Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Madeline Carvajal

Toronto,ON

Summary

Energetic Table Games Dealer experienced accurately and efficiently collecting payment of wagers. Personable with superior performance in fast-paced environments. Offering 4-year history of adhering to rules and regulations to deliver top-quality patron experiences while mitigating casino risk seeking to apply my knowledge and skills to fill in the role as a dedicated asset within your company. I am eager to leverage my skills to contribute to your bottom line.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Table Games Delaer

Casino Woodbine
09.2019 - Current
  • Maintained fast, smooth game pace by efficiently handling chips, money, and cards.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Learned and followed company procedures to maintain consistency and standards.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Kept track of game outcomes and reported to supervisor for accurate record keeping.

Service Ontario Renewal & Ontario Grants Agent

Bill Gosling Outsourcing
09.2021 - 01.2022
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Guest Experience Leader

Mcdonlds
07.2014 - 08.2015
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Monitored guest feedback, using to improve service and departmental operations.
  • Motivated and rewarded employees to improve engagement.

Dental Assistant (co-op)

Carville Family Dentistry
01.2015 - 06.2015
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sterilized rooms and prepped equipment and instruments for procedures daily.

Education

High School Diploma -

Alexander MacKenzie High School
Richmond Hill, ON
06.2016

Skills

  • Gameplay Knowledge
  • Quality Assurance

Certification

  • Smart Serve certification 2019
  • Alcohol & Gaming Commission License 2019

Timeline

Service Ontario Renewal & Ontario Grants Agent

Bill Gosling Outsourcing
09.2021 - 01.2022

Table Games Delaer

Casino Woodbine
09.2019 - Current

Dental Assistant (co-op)

Carville Family Dentistry
01.2015 - 06.2015

Guest Experience Leader

Mcdonlds
07.2014 - 08.2015

High School Diploma -

Alexander MacKenzie High School

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Madeline Carvajal