Madeline D'Antonio
Woodbridge,ON
Overview
9
9
years of professional experience
1
1
Certification
Work History
Unit Secretary, Clinical Utilization/Flow
Mackenzie Health
11.2023 - Current
- Contributed to the success of the Mackenzie Helps Program, Patient Flow, and Clinical Extern initiatives through effective collaboration with cross-functional teams during my training.
- Orchestrated seamless processes and elevated patient services by skillfully managing schedules, agency bookings, and meticulous record-keeping.
- Showcased excellent communication skills through clear interactions with managers, PCM, CUC, and agency representatives, resulting in streamlined workflows.
- Proactively initiated callouts, managed reassignment notifications, and provided timely staffing updates, actively engaging in daily huddles, and staffing meetings.
Gymnastics Instructor/Receptionist Administrator
Adrenaline Gymnastics Training Center
06.2015 - 12.2023
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Worked with MS Office software including proficiency in Word, Excel, PowerPoint and Outlook.
- Arranged and maintained gym equipment, setting aside unserviceable gym equipment for repair.
- Organized class and maintained office records for billing, accounts receivable and student progress.
- Emphasized punctuality to students to always begin and end lesson on time.
- Answered incoming calls, directing clients to individuals addressing specific needs.
Medical Receptionist
MapleDerm
09.2023 - 10.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Experience using Accuro EMR software system
- Maintained current and accurate medical records for patients.
- Performed various administrative tasks by filing, copying and faxing documents.
Medical Receptionist
Major Mackenzie Medical Centre
09.2022 - 09.2023
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Helped patients complete necessary medical forms and documentation.
- Completed patient referrals to other medical specialists.
- Organized paperwork such as charts and reports for office and patient needs.
- Checked patient insurance, demographic, and health history to keep information current.
- Worked with Inuvika OVD Enterprise software
Paint Associate
Home Depot
12.2021 - 12.2022
- Located merchandise in store for consumers and demonstrated usage of tools and prep items.
- Offered colour-matching expertise and paint product selection advice to assist customers with paint choice.
- Displayed exemplary customer service by greeting customers and answering questions concerning products and inventory.
- Actively engaged customers to gather information on current and future paint projects.
- Displayed colour selection using intriguing and creative displays of swatches, painted pieces and sample books.
Cashier
Fortinos
09.2018 - 11.2021
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - Psychology Major/Min Human Resource Management
York University
Toronto, ON04.2027
Bachelor of Interior Design -
Ryerson University
Toronto, ONBachelor of Arts -
George Brown College
Toronto, ONHigh School Diploma -
St. Jean De Brebeuf Catholic High School
Woodbridge, ON06.2020
Skills
- Patient Data Processing
- Medical Records Management
- Medical Information Software
- EMR Systems
- Operational Requirements
- Front Desk Operations
- Checking Patient Details
- Telephone Etiquette
Objective
Interested in obtaining a job at Mackenzie Health Hospital, where I want to use my administrative knowledge, customer service background, and education to have a beneficial effect on the facility's daily operations.
Certification
- First Aid/CPR Certified
- Smart Serve
Timeline
Unit Secretary, Clinical Utilization/Flow
Mackenzie Health
11.2023 - Current
Medical Receptionist
MapleDerm
09.2023 - 10.2023
Medical Receptionist
Major Mackenzie Medical Centre
09.2022 - 09.2023
Paint Associate
Home Depot
12.2021 - 12.2022
Cashier
Fortinos
09.2018 - 11.2021
Gymnastics Instructor/Receptionist Administrator
Adrenaline Gymnastics Training Center
06.2015 - 12.2023
Bachelor of Arts - Psychology Major/Min Human Resource Management
York University
Bachelor of Interior Design -
Ryerson University
Bachelor of Arts -
George Brown College
High School Diploma -
St. Jean De Brebeuf Catholic High School
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