MADELENE LOPES
Mississauga,ON
Summary
Hardworking and engaging Cashier/Cook with history of delivering excellent customer service . Very dependable and fast paced learner, great with on hand tasks as well as helping out other team memebers.
Overview
4
4
years of professional experience
Work History
Cashier/Cook
California Sandwiches
09.2018 - 10.2020
- Maintained cleanliness and organization of the cashier area and dining space.
- Assisted customers with menu selections and provided product recommendations.
- Handled cash, credit, and debit transactions with attention to detail.
- Managed customer inquiries and resolved issues to ensure satisfaction.
- Monitored inventory levels of supplies and communicated needs to management.
- Trained new cashiers on policies, procedures, and customer service standards.
- Prepared ingredients and menu items according to recipes and specifications.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Cashier
Mcdonalds
02.2017 - 12.2017
- Efficient with handling cash, card and mobile orders.
- Learned with little training as i started as a back cook.
- Fast pace environment to learn in.
- Assisted in helping train new crew members.
- Communicating special offers or promotions going on.
- Chose to learn to Barista as well in front house.
Education
High School Diploma -
Bishop Marrocco Thomas Merton (OOSD)
06-2016
Skills
- Cash handling , Till and tip counting
- Customer service , communicated and interacted with customers and staff
- Fast-paced environment , always ready to be at the speed needed to give the best service
- Staff training , helped train new crew members
- Menu knowledge, knowing all menu items and how to make them
- Effective communication with both customers and staff members to give the best results
- Problem solving, giving different options resolutions on how to resolve the problem quickly and effectively
- Time management , fast learner, very hands on and planned
- Cleaning standards , well organized, clean space as much as possible
- Sales transactions always making sure the till is correct while on cash
- Order taking , fast and efficent , clear with words , able to work at a fast pace to avoid over crowding
Timeline
Cashier/Cook
California Sandwiches
09.2018 - 10.2020
Cashier
Mcdonalds
02.2017 - 12.2017
High School Diploma -
Bishop Marrocco Thomas Merton (OOSD)