Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Volunteer Experience
Extracurricular Activities
Timeline
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Madeleine Wales

Madeleine Wales

Toronto,ON

Summary

Creative and highly motivated commerce student with excellent communication and customer service skills. Able to handle competing priorities and demands while ensuring a positive customer experience as demonstrated in previous Account Director and Hostess roles. Fast learner and strong ability to pick up new computer systems and applications quickly. Thrives in team-oriented settings; enjoys working with diverse teams that allows for collaboration and a healthy sharing of ideas as proven through my participation on both the Wellness and Event councils and recent role as Account Director at M5 Marketing Communications. Currently seeking a marketing internship with a growth-oriented and forward-looking marketing organization.

Overview

2
2
years of professional experience

Work History

Social Media Manager & Assistant Trip Curator

Quench Trip Design
09.2023 - 12.2023
  • Designed targeted email marketing campaigns to reach desired audience
  • Obtained, attributed and wrote compelling captions and other text for photos, video and other graphics for both print and online use
  • Met multiple deadlines using strong task prioritization skills
  • Wrote succinct, accurate, intelligent and creative copy to drive traffic to brand websites
  • Successfully acquired proficiency in Oasis software by completing a comprehensive online training program.
  • Developed a working knowledge of Oasis functions, such as data entry, report generation, and client management, within a tight timeframe.
  • Handled administrative tasks such as email communication, document management, and client database updates to maintain efficient trip planning operations.
  • Coordinated bookings, reservations, and logistics for accommodations, transportation, tours, and activities, optimizing cost-effectiveness.

Account Director

M5 Marketing Communications
01.2023 - 05.2023
  • Collaborated on daily responsibilities with the Account Director
  • Organized project workflow with the creative and production team by developing schedules, requesting production, and providing estimates as needed
  • Managed the creative approval process by submitting creative assets for client review and facilitating required changes
  • Updated budget control reports and other financial documents
  • Trafficked media and assets to the media team
  • Reviewed/proofed all advertising materials to ensure 100% accuracy
  • Worked on several projects with a variety of partners to ensure that information is communicated on a timely basis.

Hostess

Hemingway's Restaurant & Bar
05.2022 - 08.2022
  • Welcomed guests in awarm and friendly manner
  • Leveraged my strong interpersonal skills in interacting with the guests to determine their dining needs
  • Mastered the open table app in order to seat guests and manage the seating chart
  • Ensured an efficient flow of guests by bussing tables and communicating with management as tables opened up
  • Responded to guest inquiries and requests in a timely, friendly, and efficient manner
  • Answered phone calls and customers' questions.

Education

Bachelor of Commerce Co-op - Marketing

Dalhousie University
Halifax, NS
06.2025

High School Diploma -

The Bishop Strachan School
Toronto, ON
06.2021

Skills

  • Multitasking
  • Excellent Communication
  • Problem Solving
  • Adaptability
  • Technical Skills
  • Teamwork

Accomplishments

  • Wellness Council Member, The Bishop Strachan School
  • Events Council Member, The Bishop Strachan School
  • Yearbook Cover Design Winner, The Bishop Strachan School
  • Ontario Scholar Award, Ontario Scholar
  • Silver Service Learning Pin Award (Over 100 hours of community service)
  • Excellence Scholarship, Queens University
  • Out of the Cold- Volunteered on a weekly basis at the Out of the Cold program in Toronto; served meals, assisted with the foot wash program, and general cleanup


Awards

  • Excellence Scholarship, Queens University
  • Yearbook Cover Design, The Bishop Strachan School
  • Ontario Scholar Award, Ontario Scholar
  • Honour Roll, The Bishop Strachan School
  • Silver Service Learning Pin Award, The Bishop Strachan


Volunteer Experience

Out of the Cold, Toronto, ON- Consistently volunteered on a weekly basis at the Out of the Cold program; served meals, assisted with the foot wash program, and general cleanup

Extracurricular Activities

  • Member, Events Council, The Bishop Strachan School
  • Member, Wellness Council, The Bishop Strachan School

Timeline

Social Media Manager & Assistant Trip Curator

Quench Trip Design
09.2023 - 12.2023

Account Director

M5 Marketing Communications
01.2023 - 05.2023

Hostess

Hemingway's Restaurant & Bar
05.2022 - 08.2022

Bachelor of Commerce Co-op - Marketing

Dalhousie University

High School Diploma -

The Bishop Strachan School

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Madeleine Wales