Madeleine Sternloff
Executive Assistant
Victoria,BC
Summary
Dedicated employee driven by a high self set standard. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Executive Assistant
Feature Media
Victoria, BC
01.2023 - Current
- Worked closely with CEO assisting in daily tasks to ease work flow.
- Organized and coordinated meetings.
- Answered phone calls and email inquiries.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Provided administrative support for CEO
- Processed travel expenses for CEO and creative team.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for CEO.
- Took notes and dictation at meetings.
Server
The Beagle Pub
Victoria, BC
05.2021 - 11.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies and tidy work areas.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Managed large sections while multitasking and ensuring guests had a personable experience.
Server
Cactus Club Cafe
Victoria, BC
01.2020 - 06.2021
- Worked with POS to organize reservations and manage seating for whole restaurant.
- Greeted costumers in a welcoming manor to ensure they felt comfortable and valued.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
JOEY Crowfoot
Calgary, AB
05.2019 - 09.2019
- Opportunity to move up into a leader position but chose to pursue schooling in Victoria.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Recreation Program Supervisor
Regional Distrcit Of Central Kootenay
Nelson, BC
06.2016 - 09.2018
- Planned and evaluated recreation and athletic programs.
- Coordinated staff to supervise summer camps and facilitate scheduled activities.
- Accessed spending account to buy supplies needed for recreation programs.
- Utilized first aid training for minor injuries.
- Practiced safety procedures to keep children safe at all times.
- Ran a variety of programs in lakes, ice rinks, pools and parks.
- Transitioned participants between activities, rest periods and field trips.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Scheduled events in recreation facilities and monitored facility conditions.
- Researched, planned and organized mentally stimulating activities for individuals between ages of 5 and 13.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Developed positive and productive relationships with kids, parents and staff.
- Supervised groups of up to 20 children under age 13 from arrival through departure at end of day.
Education
First Year Courses
Camosun College
Victoria, BC 09.2019 - 04.2020
High School Diploma -
L.V. Rogers Secondary School
Nelson, BC 09.2012 - 06.2016
Skills
Schedule Management
undefinedReferences
Trevor Good - General Manager at Feature Media
1(604)-345-9179
Brett Andersen- Previous General Manager at Cactus Club Cafe Victoria
1(250)-858-3227
Fletcher Melnyk - General Manager at The Beagle Pub
1(250)-516-5369
Ryan Ritter - General Manager at JOEY Crowfoot
1(587)-998-5199
Timeline
Executive Assistant
Feature Media
01.2023 - Current
Server
The Beagle Pub
05.2021 - 11.2022
Server
Cactus Club Cafe
01.2020 - 06.2021
First Year Courses
Camosun College
09.2019 - 04.2020
Server
JOEY Crowfoot
05.2019 - 09.2019
Recreation Program Supervisor
Regional Distrcit Of Central Kootenay
06.2016 - 09.2018
High School Diploma -
L.V. Rogers Secondary School
09.2012 - 06.2016
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