Madeleine Smith
Ottawa,ON
Summary
Well rounded student with experience in fast food, retail, and hospitality services.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender/Server
NeXT Ottawa
Stittsville, Ontario
08.2023 - 10.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification of guests to verify age requirements for alcohol purchase.
Server
East Side Mario's
Ottawa, Ontario
09.2022 - 04.2023
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Stayed informed about daily specials, new menu items, promotions.
Sales Associate
TJX Canada
Peterborough, Ontario
09.2019 - 03.2020
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
College Diploma - Community And Justice Services
Fleming College
Peterborough, ON06-2021
Bachelor of Arts - Political Science
Carleton University
Ottawa, ONSkills
- Food Service
- Beverage Preparation
- Suggestive Selling
- Payment Processing
- Menu Memorization
- Basic accounting
- Outstanding customer service
- Safe serving knowledge
- Cash Register Operation
- Maintaining a clean bar
- Identification verification
- Retail loss prevention
- Product Sales
- Energetic self-starter
- Money Handling
- Time Management
- Reliable and punctual
- Outgoing Personality
Certification
- Smart Serve: August 2021
- Food Handlers: August 2021
Timeline
Bartender/Server
NeXT Ottawa
08.2023 - 10.2024
Server
East Side Mario's
09.2022 - 04.2023
Sales Associate
TJX Canada
09.2019 - 03.2020
College Diploma - Community And Justice Services
Fleming College
Bachelor of Arts - Political Science
Carleton University
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