Madeleine Macnab
Cochrane,AB
Summary
Dedicated Front Desk Receptionist with excellent experience in the industry. Maintains professional appearance and demeanor and completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Mountain View Optometry
05.2018 - Current
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Operated check-in system to let coworkers know that patients have arrived.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Responsible for the gathering and billing of personal health insurance.
- Scheduling, rebooking and confirming appointments.
- Triaging emergency ocular symptoms
- Prompt execution of emergency referral's, both incoming and outgoing.
- Attending to doctor task list, such as: faxing out letters, referrals, and imaging.
- Verifying and applying insurance payments to corresponding patient files.
- Supported coworkers and management with administrative tasks.
Server / Cash
Townhall Public House
01.2016 - 10.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Managed shifts, which included making adjustments to server's/bartender schedules
- Responsible for the distribution of cash tips to staff members, spreadsheet tracking and general banking requirements.
Education
High School Diploma -
Bow Valley High School
Cochrane, AB06.2013
Skills
- Customer Service
- Time Management
- Listening Skills
- Telephone Etiquette
- Team Collaboration
- Verbal and written communication
- Organization
- Attention to Detail
- Computer Proficiency
- Courteous and Professional
Additional Information
References available upon request
Timeline
Front Desk Receptionist
Mountain View Optometry
05.2018 - Current
Server / Cash
Townhall Public House
01.2016 - 10.2018
High School Diploma -
Bow Valley High School
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