Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madeleine MacConnell

Calgary,AB

Summary

Competent Site Coordinator seeking more thorough understanding of Providence's intake operations. Innate desire to streamline administrative tasks and assist families and staff in working through relevant challenges. Proven aptitude for cultivating positive relationships with all parties by embodying Providence's values of passion, respect, learning, and leadership.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Site Coordinator

Providence
11.2022 - Current
  • Facilitate registration via leading and documenting tours; act as a steward of Providence's mission and values in all family relations.
  • Responsible and accountable for overall organization, inventory, and administration of Providence Beddington School.
  • Promote and sustain a harmonious work environment by consistently modelling a professional and positive attitude, considering staff input and concerns, and bolstering respectful collaboration across the site.
  • Supervise float TA; employ a supportive and uplifting leadership style to ensure their daily tasks are completed, and long-term goals are attained.
  • Support daily classroom activities by carrying out TA responsibilities as needed.

Teaching/Therapeutic Assistant

Providence
10.2021 - 11.2022
  • Delivered personalized therapeutic and educational support to students to improve speech, behavioural, emotional, social, physical, and learning goals.
  • Cultivated compassionate, empathetic relationships with all children under Providence's care.
  • Collaborated with classroom team to foster harmonious learning environment while nurturing student diversity.

Volunteer Youth Mentor

Mentors Matter, Hull Services
12.2020 - 03.2023
  • Cultivated and maintained ongoing mentoring relationship with 11-year-old mentee via biweekly leisure activities and outings.
  • Supported mentee in developing increased social skills, communication skills, and self-esteem by employing active listening and modeling positive behaviours.
  • Communicated regularly with mentee's caregivers and volunteer coordinator to plan activities, discuss progress with mentoring relationship, and troubleshoot concerning interactions or disclosures.

Relief Child and Youth Care Counsellor

Cedarbrae Teaching Home—Hull Services
12.2020 - 10.2021
  • Supported in meeting daily needs of youth clients, aged 13-17, in 6 bed group home. Persons served presented with complex mental health diagnoses (including ADHD, ASD, FASD, ODD, etc.), behaviours of concern, and developmental delays. Encouraged clients to build independence as well as interpersonal, coping, academic, hygiene, and communication skills.
  • Applied Therapeutic Crisis Intervention techniques to manage behavioural outbursts and mental health crises among youth clientele.
  • Drove and accompanied youth to outside engagements such as medical appointments, family visits, and peer group outings.
  • Completed daily reports and documentation to maintain thorough records of each client's progress within residential program.

Youth Program Assistant (Contract)

Southern Alberta Institute of Technology
03.2020 - 08.2020
  • Researched, prepared, and presented weekly online summer camp sessions (live via Zoom) catered to youth in grades 3-6, thereby facilitating fun and educational environment in lieu of in-person summer camps.
  • Collaborated on program operations with Summer Camps team, including acquiring feedback from participants, debriefing sessions, and continually testing improvements to both activities and medium of delivery.
  • Communicated frequently with participants and parents to meet participant needs and desires, resulting in exceedingly positive online camp session reviews.
  • Assisted entire Youth Programs department by completing administrative and clerical tasks for each program, as required.

Volunteer Tutor

Mount Royal University
10.2018 - 04.2019
  • Tutored young adult with developmental disability, focusing on increasing academic and life skills in accordance with their individual needs. Foci included math, reading, writing, conversational, and computer skills.
  • Participated in lesson planning and curriculum implementation with emphasis on patience, repetition, praise, and active listening, which promoted safe and enjoyable educational environment for tutee.

Administrative Assistant/Receptionist

Britannia Bodywork & Wellness Centre
05.2016 - 08.2018
  • Performed general office duties, including answering multi-line phone system, tidying waiting area, directing clients to appointment rooms, delivering messages to staff, and greeting visitors to busy clinic.
  • Guided new clients/patients in choosing suitable treatments and practitioners according to their needs, which supported wellness staff in providing exceptional level of care.
  • Drafted professional letters, faxes, and emails to other members of clients' care teams including physicians, physical therapists, surgeons, and insurance providers, in order to coordinate care goals.

Education

Bachelor of Arts - Sociology

Mount Royal University
Calgary, AB
06.2019

Skills

  • Excellent oral and written communication
  • Effective prioritization of concurrent demands
  • Self-direction
  • Relationship development
  • Conflict deescalation and resolution
  • Organizational proficiency
  • Competence with MS Office Suite
  • Document design
  • Proofreading
  • Accurate documentation

Certification

  • Leadership Development Cohort—Providence, 2022-2023
  • Natural Supports Framework Training—Providence, January 2023
  • Brain Story Certification—Alberta Family Wellness Initiative, January 2022
  • Standard First Aid/CPR Level C—St. John Ambulance Saint-Jean, February 2023
  • Being Trauma Aware—Sheldon Kennedy Child Advocacy Centre, February 2020
  • Therapeutic Crisis Intervention (TCI)—Hull Services, March 2021

Timeline

Site Coordinator

Providence
11.2022 - Current

Teaching/Therapeutic Assistant

Providence
10.2021 - 11.2022

Volunteer Youth Mentor

Mentors Matter, Hull Services
12.2020 - 03.2023

Relief Child and Youth Care Counsellor

Cedarbrae Teaching Home—Hull Services
12.2020 - 10.2021

Youth Program Assistant (Contract)

Southern Alberta Institute of Technology
03.2020 - 08.2020

Volunteer Tutor

Mount Royal University
10.2018 - 04.2019

Administrative Assistant/Receptionist

Britannia Bodywork & Wellness Centre
05.2016 - 08.2018

Bachelor of Arts - Sociology

Mount Royal University

Similar Profiles

CREATE PROFILE
Madeleine MacConnell