Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Madeleine Luzy-Kocher

Guelph

Summary

Results-driven professional with a strong background in customer interactions and service solutions, committed to enhancing customer satisfaction and fostering long-term loyalty. I am skilled in conflict resolution, effective communication, and strategic problem-solving, with a proven ability to manage complex situations with professionalism and empathy. Supported by a Bachelor of Commerce in Marketing Management, I offer a solid foundation in consumer behavior and market strategy to align service delivery with broader business objectives.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Infant Primary teacher

Kids Come First Child Care Centre
05.2022 - Current
  • Primary teacher who takes after a maximum of 10 infants in the classroom
  • Handle developmental activities, relationship skills, food, and diaper changes
  • Collaborated with parents and guardians to address individual student needs and support.

Sales Associate

Pandora
11.2023 - 03.2025
  • Enhanced customer satisfaction through personalized service and product recommendations.
  • Developed strong product knowledge to effectively address customer inquiries and concerns.
  • Maintained organized sales floor to facilitate positive shopping experiences.
  • Collaborated with team members to achieve sales targets and promotions.

Assistant/Cashier

Speed River Paddling
09.2022 - 10.2022
  • Assisted customers into boats, handled cash, provided information about company when asked
  • Seasonal

Crew Member Team Leader

Pita Pit
11.2019 - 01.2022
  • Store closer, shift supervisor, and cashier.
  • Operated kitchen equipment, ensuring proper usage and safety procedures were followed.
  • Collaborated with team members to meet peak service demands during busy hours.
  • Managed inventory levels by tracking supplies and placing orders when necessary.
  • Took orders, prepared meals, and collected payments.

Cashier

Clembrook Christmas Tree Farm
11.2018 - 12.2021
  • Served customers by handling cash, heavy lifting, knowledge about products

Crew member

Tim Hortons
05.2019 - 10.2019
  • Provided exceptional customer service by taking and customizing orders efficiently.
  • Maintained cleanliness and organization of workstations to ensure compliance with health standards.
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Crew member BBQ

SpringRidge farm
10.2017 - 03.2018
  • Assisted in daily farm activities, demonstrating adaptability to changing weather and operational conditions.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Collaborated with team members to maintain high standards of food safety and quality control.

Education

Bachelor of Commerce - Marketing Management

University of Guelph
Guelph, ON
06-2025

Skills

  • Point of Sale (POS) Systems
  • Sales
  • Active Listening
  • Decision Making
  • Communication
  • Customer service
  • Interpersonal Skills
  • Time Management
  • Organizational Leadership
  • Financial Responsibilities

Languages

French
English

Certification

GTA Blended Standard First Aid & CPR Level C/AED


Timeline

Sales Associate

Pandora
11.2023 - 03.2025

Assistant/Cashier

Speed River Paddling
09.2022 - 10.2022

Infant Primary teacher

Kids Come First Child Care Centre
05.2022 - Current

Crew Member Team Leader

Pita Pit
11.2019 - 01.2022

Crew member

Tim Hortons
05.2019 - 10.2019

Cashier

Clembrook Christmas Tree Farm
11.2018 - 12.2021

Crew member BBQ

SpringRidge farm
10.2017 - 03.2018

Bachelor of Commerce - Marketing Management

University of Guelph

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Madeleine Luzy-Kocher