MADELEINE JOLY
Vancouver,BC
Summary
Dedicated professional with a strong commitment to continuous development and education. Proven to deliver exceptional customer service through effective communication and human connection. Highly motivated and efficient, consistently providing valuable contributions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Aquatic Leader
City of Vancouver
Vancouver, BC
08.2024 - Current
- Managed daily operations of aquatic facilities and programs.
- Scheduled employees to ensure proper coverage of shifts.
- Developed training programs for lifeguards and aquatic staff.
- Checking payroll, including calculating hours worked.
Aquatic Shift Leader
MNP Community & Sport Centre
Calgary, Canada
04.2024 - 06.2025
- Provide on-deck leadership and supervision for the lifeguard and instructor team.
- Shift Management: facilitating lesson and pool setup to ensure efficient facility operations.
- Immediate and Appropriate action securing safety of patrons in the event of an emergency; following appropriate procedures.
- Provide customers with current program information, and assist with any concerns.
Sole Proprietor, and Coach
Swim Kids
Calgary, Canada
04.2022 - 02.2024
- Effective communication with Clients.
- Creating and actively monitoring schedules.
- Processing Transactions.
- Maintaining Business Certifications and contracts.
- Customizing instruction according to students individual needs.
Lifeguard, Instructor, and Coach
Shawnessy YMCA
Calgary, Canada
02.2018 - 11.2022
- Responding confidently to scenarios.
- Attentive surveillance of a designated area.
- Maintaining a safe aquatic environment through preventative and proactive measures.
- Creating and providing Swim Club lessons.
Slide Monitor
Southland Leisure Centre
Calgary, Canada
10.2021 - 02.2022
- Ensuring safe and appropriate use of slides in the aquatic centre.
Lifeguard and Swim Instructor
Calgary Jewish Community Centre: CJCC
Calgary, Canada
03.2021 - 08.2021
- Enforced pool rules in order to maintain safe swimming conditions.
Safety Ambassador
Sikome Lake
Calgary, Canada
06.2019 - 08.2019
- Collaborating with colleagues to surveil the Lake, through an outlined plan.
- Conducted safety inspections of public areas and work equipment.
- Educated general public about safety procedures; outlining the importance preventative safety measures.
Education
BACHELOR OF ARTS (B.A.) - MUSIC
University of Calgary
HIGH SCHOOL DIPLOMA -
École de la Source
Skills
- Organizational and administrative skills
- Staff supervision and training
- Scheduling coordination
- Effective communication
- Customized instruction and evaluation
- Emergency response preparedness
- First aid proficiency
Certification
- National Lifeguard (NL), Lifesaving Society
- First Aid & CPR/AED Level C
- Lifesaving Instructor / Examiner (LSI)
- YMCA Swim Instructor (YSI)
- NCCP with The Coaching Association of Canada
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Aquatic Leader
City of Vancouver
08.2024 - Current
Aquatic Shift Leader
MNP Community & Sport Centre
04.2024 - 06.2025
Sole Proprietor, and Coach
Swim Kids
04.2022 - 02.2024
Slide Monitor
Southland Leisure Centre
10.2021 - 02.2022
Lifeguard and Swim Instructor
Calgary Jewish Community Centre: CJCC
03.2021 - 08.2021
Safety Ambassador
Sikome Lake
06.2019 - 08.2019
Lifeguard, Instructor, and Coach
Shawnessy YMCA
02.2018 - 11.2022
BACHELOR OF ARTS (B.A.) - MUSIC
University of Calgary
HIGH SCHOOL DIPLOMA -
École de la Source