Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Madeleine Ibrahim

Windsor,ON

Summary

Friendly professional with strong understanding of hospitality and food and beverage industries.

Overview

4
4
years of professional experience
1
1
Certification

Work History

SERVER/ BARTENDER

Sandwich Brewing Co.
Windsor, ON
06.2023 - Current
  • Provided excellent customer service by anticipating needs and responding promptly to requests
  • Greeted and accommodated guests, building positive experience from first interaction
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed
  • Used good communication skills to reduce guest dissatisfaction
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
  • Resolved customer complaints and inquiries in a timely manner
  • Processed payments and completed register transactions accurately.

ICE CREAM SERVER

Cooleez Ice Cream Shop
Windsor, ON
06.2020 - 07.2023
  • Excelled at multitasking, ensuring all orders were taken accurately and delivered promptly
  • Worked cooperatively with other staff members to ensure smooth operations throughout the day
  • Maintained a clean work environment throughout shift
  • Trained in safe food handling practices, following health codes and regulations
  • Gained experience in customer service and communication skills
  • Demonstrated knowledge of menu items, offering suggestions when requested by customers
  • Developed the ability to work under pressure while serving customers quickly and efficiently.

Education

BACHELOR OF SCIENCE (B.S.) IN CHEMISTRY CANDIDATE -

University Of Windsor
Windsor
07.2027

Skills

  • Order Management
  • Guest Engagement
  • Food Delivery
  • Safe Food Handling
  • Table Bussing
  • Beverage Preparation
  • Suggestive Selling
  • Strong Work Ethic

Certification

  • Smart Serve Certified
  • Food Handler Safety Certified

Languages

French (Conversational)

References

References available upon request

Timeline

SERVER/ BARTENDER

Sandwich Brewing Co.
06.2023 - Current

ICE CREAM SERVER

Cooleez Ice Cream Shop
06.2020 - 07.2023

BACHELOR OF SCIENCE (B.S.) IN CHEMISTRY CANDIDATE -

University Of Windsor

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Madeleine Ibrahim