Madeleine Ibrahim
Windsor,ON
Summary
Friendly professional with strong understanding of hospitality and food and beverage industries.
Overview
4
4
years of professional experience
1
1
Certification
Work History
SERVER/ BARTENDER
Sandwich Brewing Co.
Windsor, ON
06.2023 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Used good communication skills to reduce guest dissatisfaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Resolved customer complaints and inquiries in a timely manner
- Processed payments and completed register transactions accurately.
ICE CREAM SERVER
Cooleez Ice Cream Shop
Windsor, ON
06.2020 - 07.2023
- Excelled at multitasking, ensuring all orders were taken accurately and delivered promptly
- Worked cooperatively with other staff members to ensure smooth operations throughout the day
- Maintained a clean work environment throughout shift
- Trained in safe food handling practices, following health codes and regulations
- Gained experience in customer service and communication skills
- Demonstrated knowledge of menu items, offering suggestions when requested by customers
- Developed the ability to work under pressure while serving customers quickly and efficiently.
Education
BACHELOR OF SCIENCE (B.S.) IN CHEMISTRY CANDIDATE -
University Of Windsor
Windsor07.2027
Skills
- Order Management
- Guest Engagement
- Food Delivery
- Safe Food Handling
- Table Bussing
- Beverage Preparation
- Suggestive Selling
- Strong Work Ethic
Certification
- Smart Serve Certified
- Food Handler Safety Certified
Languages
French (Conversational)
References
References available upon request
Timeline
SERVER/ BARTENDER
Sandwich Brewing Co.
06.2023 - Current
ICE CREAM SERVER
Cooleez Ice Cream Shop
06.2020 - 07.2023
BACHELOR OF SCIENCE (B.S.) IN CHEMISTRY CANDIDATE -
University Of Windsor