Madeleine Horsley
Fredericton,NB
Summary
I am a completely bilingual first-year Business Administration student at the University of New Brunswick. I will be majoring in Finance and intend on going to law school after completing my first degree. I have experience managing front desk operations and have strong verbal and written communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hostess/Food Runner
St.James Gate
Fredericton, New Brunswick
09.2023 - Current
- Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining a pleasant attitude.
- Managed financial transactions including payments, refunds, discounts.
- Answered phones promptly to record and confirm reservations.
Front Desk Receptionist
City of Fredericton
Fredericton, New Brunswick
01.2021 - 08.2024
- Provided excellent customer service at all times while interacting both in French and English.
- Maintained an organized filing system of confidential client information in accordance with the City of Fredericton.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Lifeguard/Instructor
City of Fredericton
Fredericton, New Brunswick
01.2020 - 09.2024
- Evaluated students and adjusted lessons accordingly to incorporate improvements.
- Monitored pool and beach activities to prevent accidents and provide assistance when needed.
Education
BBA - Business Management
University of New Brunswick
Fredericton, NB04-2028
Skills
- Bilingual
- Front desk operations
- Bookkeeping
- Data inputting
- Scheduling
- Calendar management
- Meeting coordination
- Multi-line telephone skills
- Greeting and seating clients
Certification
· National Lifeguard - Pool (2021)
· Workplace Standard First Aid with CPR-C (2021)
· Swim Instructor (2021)
· Bronze Cross (2021)
· Emergency First Aid with CPR-B (2020)
Languages
French
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
· Canada Winter Games New Brunswick Cross-Country Ski Team (2023)
· Member of the provincial Cross Country Ski Team (2017-2023)
· Piano – Royal Conservatory of Music Grade 5 Exam (2012-2020)
· Award Winner in Piano at the Fredericton Music Festival (2013-2020)
Timeline
Hostess/Food Runner
St.James Gate
09.2023 - Current
Front Desk Receptionist
City of Fredericton
01.2021 - 08.2024
Lifeguard/Instructor
City of Fredericton
01.2020 - 09.2024
BBA - Business Management
University of New Brunswick
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