Madeleine Geddes
Whistler,BC
Summary
Customer-oriented Reservation Agent with over 3 years of experience in hospitality. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.
I can think quick on my feet to resolve any issues and am always first to help my fellow colleagues for a smooth day
Overview
4
4
years of professional experience
Work History
Reservation Agent
Scandinave Spa Whistler
Whistler, BC
06.2022 - 08.2024
- Assisted in training new hires on booking procedures, zenoti software, and company policies ensuring consistent performance levels across the team
- Answered incoming phone calls and making genuine connections with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Prepared and processed gift cards, accepted payments, and processed refund and cancellation requests.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Front Desk Receptionist
Pangea Pod Hotel
Whistler, BC
10.2021 - 05.2022
- Ensuring the housekeeping team was finishing on schedule for a prompt check-in for all guests
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at check-in and assisting with any luggage's and concerns
- Resolved customer problems and complaints.
- Confirming all online bookings accurately using reservation software (Booking.com/Inntopia/Whistler.com, reducing conflicts or doublebookings.
- Collecting room deposits, fees, and payments.
- Organizing and suggesting sites to see in the area
- Assisting with the BOH team and housekeeping team whenever they needed a hand.
Deli Team Lead
Fresh St. Market
Whistler, BC
10.2020 - 09.2021
- Opening or closing the department ensuring it was ready for the service day
- Slicing deli meat daily for packaging
- Prepping and making sandwiches daily
- Marinating and cooking all rotisserie chickens
- Assisted in inventory days, ensuring all products were counted for in the department
- Trained new team members on proper food handling, sanitation, and safety procedures for a safer working environment.
Education
Associate of Arts - Culinary Arts
Vancouver Island University
Nanaimo, BC06.2018
Skills
Booking softwares (Zenoti/Inntopia/Bookingcom
Making personal connections over te phone or in person
Timeline
Reservation Agent
Scandinave Spa Whistler
06.2022 - 08.2024
Front Desk Receptionist
Pangea Pod Hotel
10.2021 - 05.2022
Deli Team Lead
Fresh St. Market
10.2020 - 09.2021
Associate of Arts - Culinary Arts
Vancouver Island University