Madeleine Gainer
Cochrane,AB
Summary
Dedicated and compassionate certified Health Care Aide and Recreation Aide, bringing a strong background in serving and hospitality. Proven ability to provide exceptional customer service and support in fast-paced environments, ensuring a positive experience for all clients and patrons. Adept at multitasking and working collaboratively within a team while maintaining a keen attention to detail. Seeking to leverage my diverse skill set and passion for service in a server position to contribute to a dynamic restaurant team.
Overview
8
8
years of professional experience
Work History
Recreation Aide
Optima Living Hawthorne
Cochrane, AB
10.2023 - Current
- Collaborated with fellow staff members to create a positive work environment focused on teamwork and mutual support.
- Assisted in the planning and execution of special events, such as holiday celebrations or community gatherings, resulting in memorable experiences for attendees.
- Led group activities that promoted physical fitness, mental well-being, creativity, social interaction, or skill development among participants.
Health Care Aide
Optima Living Hawthorne
Cochrane, AB
11.2022 - 09.2023
- Provide hospitality model service to residents, including personal care, activities of daily living, laundry, light housekeeping, assistance with meal delivery, orderly or porter service, assistance with recreational activities and leisure activities as per individual care plans.
- Provide Medication Assistance Program requirements as per resident care plan
- Report changes in resident conditions as well as any other pertinent information (maintenance issues, concerns) to LPN in timely manner.
Health Care Aide Student
The Health Care Aide Academy
Red Deer, AB
01.2022 - 09.2022
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
Server
Riverbend Golf & Recreation Area
Red Deer, AB
03.2019 - 08.2020
- Serve food and drinks to guests at their tables and throughout the course.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
Server
Boston Pizza
Red Deer, AB
06.2017 - 07.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Certified - Health Care Aide
Health Care Aide Academy
Red Deer, AB09.2022
GED
Academic Express
Red Deer01.2016
Skills
- Strong work ethic
- Guest engagement
- Exceptional customer service
- Hospitality service expertise
- Inclusivity and diversity
- Activity coordination
- Compassionate
- Reliable team player
- Patient relationship building
- Team collaboration
Languages
English
Accomplishments
Student Of The Year Award (2022)
Qualifications
Pro Serve
Class 5 License
Standard First Aid CPR/AED Level C
Basic Life Support (HCP)
Timeline
Recreation Aide
Optima Living Hawthorne
10.2023 - Current
Health Care Aide
Optima Living Hawthorne
11.2022 - 09.2023
Health Care Aide Student
The Health Care Aide Academy
01.2022 - 09.2022
Server
Riverbend Golf & Recreation Area
03.2019 - 08.2020
Server
Boston Pizza
06.2017 - 07.2018
Certified - Health Care Aide
Health Care Aide Academy
GED
Academic Express