Summary
Overview
Work History
Education
Skills
Refrences
Timeline
Server

Madeleine Ducharme

Aldergrove,BC

Summary

Dedicated hospitality professional with extensive experience in customer service and staff management. Renowned for exceptional leadership qualities and conflict resolution skills, combined with a strong commitment to excellence in guest relations. Demonstrates a deep understanding of hospitality best practices, consistently driving enhanced guest experiences and operational success. Adept at fostering a positive team environment and ensuring superior service standards across various roles and establishments.

Overview

8
8
years of professional experience

Work History

Server

Saba Bistro
06.2019 - Current
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Helped customers with dietary restrictions, allergies and intolerances to obtain a safe dining experience.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server

The Rustic Gourmet
12.2016 - 12.2019
  • Assisted in training new hires, providing guidance on catering standards and best practices.
  • Resolved guests complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for event experience as direct point of contact for incoming guests.
  • Provided attentive service in a high-volume atmosphere without sacrificing attention to detail or guest rapport.

Board Host

Milestones
09.2018 - 05.2019
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered questions, and informed guests of accurate wait times.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Barista

Milsean Tea Shoppe
03.2017 - 09.2018
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.

Cashier

Krause Berry Farms & Estate Winery
05.2016 - 12.2016


  • Built relationships with customers to encourage repeat business.
  • Responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate Certificate - Digital Marketing Foundations

British Columbia Institute of Technology
Burnaby, BC
2022

Bachelor of Arts - Political Science (Uncompleted)

Simon Fraser University
Burnaby, BC
2020

High School Diploma -

Brookswood Secondary School
Langley, BC
06.2019

Skills

  • Guest Relations Management
  • Staff Training
  • Memory Retention
  • Team Leadership and Collaboration
  • Negotiation and Conflict Resolution
  • Hospitality Service Expertise

Refrences

  • Jewel Lagore, Saba Bistro (778-882-6796)
  • Simone Hurwitz, The Rustic Gourmet (778-893-8856)
  • Aimee Nelson, Milsean Tea Shoppe (604-329-5617)

Timeline

Server

Saba Bistro
06.2019 - Current

Board Host

Milestones
09.2018 - 05.2019

Barista

Milsean Tea Shoppe
03.2017 - 09.2018

Server

The Rustic Gourmet
12.2016 - 12.2019

Cashier

Krause Berry Farms & Estate Winery
05.2016 - 12.2016

Associate Certificate - Digital Marketing Foundations

British Columbia Institute of Technology

Bachelor of Arts - Political Science (Uncompleted)

Simon Fraser University

High School Diploma -

Brookswood Secondary School

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Madeleine Ducharme