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Associate Principal Engineer

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Adept at fostering customer relationships and enhancing customer satisfaction, my tenure at Tower Loan honed my skills in complaint handling and data entry. Leveraging active listening and problem-solving abilities, I consistently exceeded performance metrics, demonstrating a commitment to excellence and a profound understanding of customer service dynamics.

Adept at enhancing customer satisfaction, I leveraged my call center experience and problem-solving abilities at Walmart to significantly improve client relations. Skilled in CRM and active listening, I consistently prioritized customer needs, achieving high resolution rates. My approach not only fostered loyalty but also drove repeat business, showcasing a results-driven mindset.

Accomplished in enhancing customer experiences and exceeding service expectations, I leveraged my proficiency in CRM software and exceptional problem-solving abilities. My dedication to building strong customer relationships and my adeptness in account management significantly boosted client satisfaction, positioning me as a pivotal asset in customer service and administrative roles.

I’m a very hardworking woman, I’m very kind, energetic and dependable. If I say I’m going to do something I do it. Once I start on something I see it through
I feel like I can bring the skills I’ve learned over the past years to this company and help it grow even more I’m not perfect but I love what I do and I love putting a smile on my customers as well as others.

While being certified In Inbound Methodology and Email Marketing I am now knowledgeable and dedicated customer service professional. A solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success with exemplary passion for developing relationships, and growing businesses.

While learning about inbound sales I learned the buyer has all the power.
- 94% of customers discontinued with companies from lack of knowledge from workers.
-74% are likely to switch brands if they find the purchasing too difficult.
-51% Of customers will never do business with a company again after just 1 negative experience.
-93% of customers said they're loyal customers at companies with remarkable services and from that that lead to
77% of customers shared positive experience with their friends on social media and review sites.

Inbound Is a better way to market/sale and a better way to help your customers in a meaningful way.



Madeleine Cohen

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Customer Service Representative Agent

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Grade 10 -

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Customer Service Representative Agent

Grade 10 -

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