Madeleine Barale
Grimsby,ON
Summary
Compassionate and dedicated individual seeking to transition into a mental health worker role. Proven ability to provide exceptional support and care in fast-paced environments through experience as a restaurant server and babysitter. Strong interpersonal and communication skills developed as an administrative assistant, with a focus on client needs and efficient problem-solving. Eager to apply a caring attitude and adaptability to support individuals in their mental health journeys.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Baranga's on the Beach
05.2022 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Personal Shopper
Loblaws
11.2019 - 04.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Server /Cocktail Bartender
Beveragino
05.2021 - 09.2021
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items correctly and suggested appropriate options for food allergy concerns.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Food Expeditor
Waters Edge Restaurant
06.2020 - 09.2021
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Trained new expeditors and food runners according to company policies and standards.
- Assisted preparation of food plates, overseeing quality, and appearance.
Executive Assistant
Experior Financial Group
09.2017 - 05.2021
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
Babysitter
Various Neighbourhood Parents
01.2017 - 01.2020
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
Education
Bachelor of Arts - Psychology
University of Western Ontario
London, None04-2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Computer Skills
- Office Administration
- Patience and Empathy
- Time Management
- Reliability
- Reliability and punctuality
- Childcare
Languages
English
Native or Bilingual
Certification
- Smart Serve
Timeline
Server
Baranga's on the Beach
05.2022 - 09.2024
Server /Cocktail Bartender
Beveragino
05.2021 - 09.2021
Food Expeditor
Waters Edge Restaurant
06.2020 - 09.2021
Personal Shopper
Loblaws
11.2019 - 04.2022
Executive Assistant
Experior Financial Group
09.2017 - 05.2021
Babysitter
Various Neighbourhood Parents
01.2017 - 01.2020
Bachelor of Arts - Psychology
University of Western Ontario
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