Summary
Overview
Work History
Education
Skills
Timeline
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Madeleine Baigent

Ottawa,ON

Summary

Knowledgeable hostess and takeout worker with solid background in hospitality and customer service. Successfully ensured guest satisfaction through seamless coordination and attentive service. Demonstrated exceptional interpersonal skills and adaptability in dynamic environments.

Overview

3
3
years of professional experience

Work History

Dance Teacher

École de Danse Louise Stittsville
09.2024 - Current
  • Encouraged creativity and innovation in all aspects of dance instruction.
  • Encouraged students to work hard and strive for excellence in their dancing technique and performance quality.
  • Demonstrated strong leadership skills while teaching group classes, private lessons, and workshops.
  • Adapted teaching methods to meet the needs of different ages and abilities of students.

Shift Supervisor

Swiss Chalet
07.2024 - Current
  • Demonstrated ability to manage a team of employees and ensure successful shift operations especially during rush-hour.
  • Managed store closing and opening procedures to ensure safety and security.
  • Trained new employees in job duties, safety protocols, policies and procedures, and company culture.
  • Assisted customers with inquiries, orders and complaints in a timely manner.

Administrative Worker

Kanata Dragons Soccer Club
06.2024 - 09.2024
  • Answered phone calls and emails professionally and directed calls accordingly.
  • Utilized problem-solving skills to develop creative solutions for customer complaints and requests.
  • Processed invoices, purchase orders, expense reports according to established procedures.
  • Served as primary point of contact for facilitating operational and administrative inquiries.

Hostess/Takeout Worker

Swiss Chalet
11.2022 - 07.2024
  • Answered phone calls to take reservations and address guest questions and concerns.
  • Assisted in seating guests and managing the wait list.
  • Demonstrated flexibility by helping out in other departments as needed.
  • Provided accurate order taking and product suggestions while maintaining a positive attitude.

Education

High School Diploma -

West Carleton Secondary School
Ottawa
06.2026

Skills

  • Group and Individual Instruction
  • Policy and Procedure Adherence
  • Time Management
  • Safety Guidelines
  • Group Supervision and Management
  • Coordinate Schedules
  • Creative and Energetic
  • Enforcing Rules
  • Program Development and Management
  • Active Listening

Timeline

Dance Teacher

École de Danse Louise Stittsville
09.2024 - Current

Shift Supervisor

Swiss Chalet
07.2024 - Current

Administrative Worker

Kanata Dragons Soccer Club
06.2024 - 09.2024

Hostess/Takeout Worker

Swiss Chalet
11.2022 - 07.2024

High School Diploma -

West Carleton Secondary School

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Madeleine Baigent