Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Madeleine Baigent

Ottawa,ON

Summary

As a student at West Carleton Secondary School, I have participated in school events and sports teams. I have over an 95% average in school, and have completed all 40 community involvement hours. As a hostess at Swiss Chalet, I am able to work under pressure and ensure guest comfort as well as enjoyment. I am able to delegate team rosters to coaches and send information to parents as an administrative worker for Kanata Dragons. I established a successful small-business, which donates 1/3 of its profits to the Kanata Food Cupboard.

Overview

3
3
years of professional experience

Work History

Hostess

Swiss Chalet Restaurant
11.2022 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Supported needs of 10-person wait staff who attended to the specific needs of countless customers daily for the restaurant with social relevancy and intentionality

Dance Teacher

Allegro Dance Works
09.2022 - Current
  • Planned routines for recitals and performances.
  • Taught and explained choreography by breaking down steps and demonstrating moves.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.

Small Business Owner

M's Gems Handmade Jewelry
03.2020 - Current
  • Promoted business via social media to generate leads and maximize brand identity.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Established successful small business that has donated over $1,000 to the Kanata Food Cupboard. (1/3 of profits)

Administrative Specialist

Kanata Dragons Soccer Club
04.2022 - 09.2022
  • Created and updated records and files to maintain document compliance.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Resolved customer concerns efficiently to promote satisfaction and loyalty.
  • Handled incoming and outgoing mail.

Education

No Degree -

West Carleton Secondary School
Dunrobin, ON
06.2026

Skills

  • Suggestive Selling Techniques
  • Guest Inquiries
  • Organization and Time Management
  • Upselling
  • New Business Launch
  • Custom Graphics
  • Performance Monitoring and Evaluation
  • Calendar Maintenance and Docketing
  • Administrative and Clerical Support

Timeline

Hostess

Swiss Chalet Restaurant
11.2022 - Current

Dance Teacher

Allegro Dance Works
09.2022 - Current

Administrative Specialist

Kanata Dragons Soccer Club
04.2022 - 09.2022

Small Business Owner

M's Gems Handmade Jewelry
03.2020 - Current

No Degree -

West Carleton Secondary School

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Madeleine Baigent