Madeleine Agboton Neville
Burlington,ON
Summary
Versatile and bilingual professional offering over 15 years of expertise in international administration. Fluent in both French and English, I bring strong analytical and problem-solving skills, coupled with a personable and welcoming demeanor. Energetic and motivated to adapt to the evolving technological landscape, I am a proactive team player committed to achieving ambitious goals. Proficient in MS Word, Excel, and Outlook, I am now eager to leverage my diverse experience in a challenging administrative position where I can make a meaningful impact.
Overview
20
20
years of professional experience
Work History
Custodian
McMaster University
07.2024 - Current
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
Program Assistant
IMMIGRATION, REFUGEES AND CITIZENSHIP CANADA
12.2022 - 05.2023
- Responsible for initial assessment of individuals' applications as the first point of contact in the evaluation process
- Screened, assessed, and reviewed documentation, applications, and files for completeness and accuracy
- Developed service delivery methods, tools, form letters, and tracking tools to improve existing processes
- Effectively handled a demanding caseload whilst consistently delivering high-quality and accurate work
- Served as a knowledgeable source of information for Officers, clients, and stakeholders on various aspects, including options, products, guidelines
Bilingual Customer Services Representative
FLEXITI FINANCIAL
07.2022 - 12.2022
- Liaised with customers, offering detailed information on products and services
- Received and responded to calls, addressing customer inquiries regarding their accounts
- Educated customers about various products and services
- Investigated and reported suspected fraud, promptly escalating issues to the appropriate department
- Analyzed and approved credit limit increase requests, referring complex cases to the credit department as needed
- Managed diverse account-related tasks, including activation, refunds, password changes, and handling general inquiries about services and plans
- Efficiently handled customer accounts, ensuring accuracy and adherence to established procedures
Part Time Custodian
McMASTER UNIVERSITY
11.2018 - 06.2022
- Maintained a clean and organized environment, exceeding cleanliness standards and ensuring a sanitary and visually appealing space
- Demonstrated strong attention to detail while performing routine cleaning tasks, resulting in a consistently well-maintained facility
- Identified and addressed maintenance issues, effectively minimizing disruptions, and contributing to a smooth operational flow
- Implemented efficient time management strategies to complete tasks promptly and meet tight deadlines, showcasing a commitment to productivity
Customer Services Representative, Facilities Services
McMASTER UNIVERSITY
01.2020 - 04.2020
- Delivered frontline customer service via phone, email, and in-person to support the campus community on facility-related issues.
- Logged, prioritized, and routed work orders for safety compliance, emergency response, general repairs, custodial services, groundskeeping, and utilities.
- Coordinated urgent maintenance and custodial services with internal management and contacted external agencies when required.
- Assessed maintenance requests by probing for key details, determining urgency, and escalating as needed to minimize service disruptions.
- Communicated emergency procedures and service updates clearly and promptly to stakeholders.
- Handled challenging or irate customers with professionalism, ensuring resolution and service continuity.
- Processed and verified payroll timesheets, ensuring accurate authorization, batching, and timely submission.
- Informed patrons on facility policies, procedures, and scheduled maintenance or shutdowns.
- Investigated and corrected work order billing discrepancies; processed account adjustments and credits.
- Provided administrative support and scheduling meetings
- Drafted correspondence and managed document preparation, including copying, collating, and distribution.
Early Childhood Educator Assistant
YMCA
01.2017 - 06.2017
- Facilitated engaging small group activities for children, ensuring a stimulating and interactive environment
- Supervised children, redirecting inappropriate behaviour and fostering a positive and safe atmosphere
- Applied first aid treatment when necessary and promptly communicated with parents regarding the severity of injuries, showcasing a commitment to child well-being
- Collaborated with the Supervisor to plan and implement enriching programs aligned with curriculum objectives, developmentally appropriate practices, and program philosophy
Bilingual Immigration Assistant
HIGH COMMISSION OF CANADA
11.2005 - 07.2015
- Screened and meticulously analyzed study permits, temporary resident visas, and work permits, ensuring compliance with immigration regulations and guidelines
- Reviewed students' academic performance, providing insightful advice on appropriate educational paths and alternatives
- Established effective communication channels by liaising with government officials, colleges, and universities both locally and internationally for document verification
- Prepared comprehensive recommendations and reports for the officer in charge, consolidating information for informed decision-making
- Conducted thorough research on local customs and laws related to marriage, adoption, and the rights of women and children, ensuring accurate and up-to-date information
- Organized and led meetings with local colleagues from other Embassies, fostering collaborative discussions on fraud detection, prevention, and control strategies.
- Conducted site investigations for adoption cases, demonstrating attention to detail and thoroughness in handling complex immigration matters
Education
Diploma - Immigration consultant
CDI College
Mississauga, ON07.2017
Advanced Diploma - Secretarial Administration with Foreign Languages
Obafemi Awolowo University Consultancy Services
Skills
- Attention to detail
- Time Management
- Adaptability
- Problem solving
- Communication
- Team collaboration
- Client communication
Timeline
Custodian
McMaster University
07.2024 - Current
Program Assistant
IMMIGRATION, REFUGEES AND CITIZENSHIP CANADA
12.2022 - 05.2023
Bilingual Customer Services Representative
FLEXITI FINANCIAL
07.2022 - 12.2022
Customer Services Representative, Facilities Services
McMASTER UNIVERSITY
01.2020 - 04.2020
Part Time Custodian
McMASTER UNIVERSITY
11.2018 - 06.2022
Early Childhood Educator Assistant
YMCA
01.2017 - 06.2017
Bilingual Immigration Assistant
HIGH COMMISSION OF CANADA
11.2005 - 07.2015
Diploma - Immigration consultant
CDI College
Advanced Diploma - Secretarial Administration with Foreign Languages
Obafemi Awolowo University Consultancy Services
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