Madelaine Williams
Surrey,BC
Summary
Adaptable psychology graduate with a B.A. from the University of Victoria, specializing in Lifespan Development, Mental Health, and Social Psychology. Proven leadership as Co-Founder of a successful vintage wedding rental business, demonstrating business acumen and superior customer service. Experience in supervising a film industry cleaning team during COVID-19 showcases efficiency and adaptability. Eager to contribute fresh perspectives and drive positive change in mental health through a Master's in Psychology program
Overview
10
10
years of professional experience
1
1
Certification
Work History
Co-Founder
Ashley and Howell Vintage Wedding Rental
08.2015 - Current
- Spearheaded the establishment and ongoing operations of a successful vintage wedding rental business. Managed crew, cash flow, and rental delivery, showcasing a keen understanding of business operations. Oversaw quality and longevity of rental items. Developed strong customer service skills, ensuring customer satisfaction and fostering positive experiences.
Supervisor
Action Clean
06.2020 - 11.2023
- Led a team of cleaning professionals in the film industry during COVID-19, implementing efficient protocols for safety on and off set. Collaborated with film industry clients to meet specific cleaning needs, addressing concerns promptly. Established and maintained rigorous quality control measures, conducting regular inspections and providing detailed reports.
Office Assistant
HLI - Hazmat Logistics Inc
12.2014 - 11.2023
- Part-time employee. Undertook general office tasks, including filing, answering phone calls, invoicing, payroll, and clerical duties. Demonstrated organizational skills and attention to detail in managing various office responsibilities.
Painter
Nova Apartments
11.2019 - 02.2020
- Executed interior painting projects for a residential property, ensuring high-quality workmanship and customer satisfaction. Applied various painting techniques, including brushing, rolling, and spraying, to achieve desired finishes.
Ticket Agent
BC Ferries
05.2018 - 09.2019
- Responded to passenger inquiries; provided schedule and route information; directed passengers; and arranged for passenger assistance as necessary. Carried out revenue procedures and ensured the ticket booth is stocked with necessary revenue and transaction documents. Worked in both foot-passenger and vehicle booth positions.
General Employee
WorldServe Thrift
06.2017 - 08.2017
- Managed customer interactions, operated the register, and actively contributed to floor operations. Sorted and priced donations, emphasizing attention to detail and organizational skills. Collaborated with community volunteers and maintained a positive work ethic, creating a pleasant shopping environment.
Crew
McDonald's
06.2016 - 12.2016
- Provided excellent customer service and operated the cash register at a high-volume McDonald's. Maintained a clean front counter area, collaborated with kitchen staff, and trained new employees. Demonstrated effective communication skills and adherence to food safety standards.
Barista
The Coffee Mill
06.2016 - 12.2016
- Part-time employee who served artisan coffee, made sandwiches, soups, baked goods, and managed customer orders, as well as assisted in cash-out procedures. Contributed to store cleanliness and upkeep, ensuring a welcoming environment for all customers.
Education
B.A. Psychology -
University of Victoria
Victoria, BC05.2020
Skills
Transferable:
Continually demonstrate excellent teamwork, communication, compatibility, prioritization, and independence I am a quick, capable, and adaptable learner under dynamic circumstances with the willingness to grow I approach all situations with a positive attitude and interpersonal skills to provide the best experience for those involved
Technical:
Proficient using the Microsoft Office suite including Word, PowerPoint, and Excel Computer savvy in both Mac and Windows OS and experienced in website development Some experience using web development languages such as JavaScript, CSS, and HTML
Certification
Level 1 Occupational First Aid
Timeline
Supervisor
Action Clean
06.2020 - 11.2023
Painter
Nova Apartments
11.2019 - 02.2020
Ticket Agent
BC Ferries
05.2018 - 09.2019
General Employee
WorldServe Thrift
06.2017 - 08.2017
Crew
McDonald's
06.2016 - 12.2016
Barista
The Coffee Mill
06.2016 - 12.2016
Co-Founder
Ashley and Howell Vintage Wedding Rental
08.2015 - Current
Office Assistant
HLI - Hazmat Logistics Inc
12.2014 - 11.2023
B.A. Psychology -
University of Victoria
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