Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madelaine Row

Toronto,ON

Summary

Customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server Manager

Fox & Johns Restaurant And Pub
11.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.

Server

Nodo
04.2022 - 11.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Bartender

Clover Leaf Cafe
10.2021 - 03.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to laws regarding alcoholic beverage services and customer regulations.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Upheld strict regulations for safe alcohol service and food safety.

Education

Bachelor of Arts - Fine Art

OCAD University
Toronto, ON
04.2015

Skills

  • Service Delivery Management
  • Server Systems
  • Table Monitoring and Turnover
  • Process Payments
  • Restaurant Operation
  • Staff Meetings

Certification

  • Certified Life Coach, Fanshawe College - 2015
  • Tournament Queen , Medieval Times - 2023
  • Smart Serve

Timeline

Server Manager

Fox & Johns Restaurant And Pub
11.2022 - Current

Server

Nodo
04.2022 - 11.2022

Bartender

Clover Leaf Cafe
10.2021 - 03.2022

Bachelor of Arts - Fine Art

OCAD University

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Madelaine Row