Summary
Overview
Work History
Education
Skills
Timeline
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Madelaine Robertson

Guelph,ON

Summary

Organized and dedicated customer service professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Committed to working within an anti-oppressive and equitable framework.

Overview

4
4
years of professional experience

Work History

Server/Bartender

Four Fathers Brewing Co.
03.2022 - Current
  • Serve food and beverages promptly with focused attention to customer needs.
  • Cultivate warm relationships with regular customers.
  • Work with POS system to place orders, manage bills, and handle complimentary items.
  • Resolve customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Administrative Assistant

Polar Earth And Stone Hardscaping
05.2021 - Current
  • Execute record filing system to improve document organization, management, and privacy.
  • Create and maintain databases to track and record customer data.
  • Create and update physical records and digital files to maintain current, accurate, and compliant documentation.
  • Author business documents to organize and emphasize information quickly and effectively.
  • Identify communication channels to set roadmap to distribute information.

Owner

Easy Love Vintage
03.2021 - Current
  • Manage day-to-day business operations.
  • Consult with customers to assess needs and propose optimal solutions.
  • Establish foundational processes for business operations.
  • Enhance operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitor market conditions to set accurate product pricing and take advantage of emerging trends.
  • Organize and attend trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Establish, optimize, and enforce business policies to maintain consistency across industry operations.

Market Coordinator

Easy Love Vintage
03.2021 - Current
  • Run "Mother Moon" markets through Easy Love brand, promoting female and female-identifying small business owners.
  • Boost brand awareness with target customer demographics with social, print, and email campaigns.
  • Plan and execute internal and external marketing events.
  • Answer general marketing department inquiries by email, phone, and mail.
  • Create engaging brochures and flyers to use for promotional materials and distribution.
  • Manage relationships with external vendors and contractors to acquire mutually benefiting business and successful project delivery.

Server

Old Marina Restaurant
07.2019 - 07.2022
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Education

Yoga Teaching Certificate

Fusion Movement
Cambridge, ON
2020

Wexford Collegiate School For The Arts
Toronto, ON
2009

Skills

  • Upholds information security; understands the importance of privacy as it relates to customer's personal and identifying information
  • Extensive experience in data entry Able to process a large volume of information while paying attention to detail
  • Exceptional customer engagement skills Able to build respectful relationships with clients and coworkers Committed to equity and working within an anti-oppressive framework
  • Demonstrated time management skills Able to work within a fast-paced environment with a focus on task prioritization

Timeline

Server/Bartender

Four Fathers Brewing Co.
03.2022 - Current

Administrative Assistant

Polar Earth And Stone Hardscaping
05.2021 - Current

Owner

Easy Love Vintage
03.2021 - Current

Market Coordinator

Easy Love Vintage
03.2021 - Current

Server

Old Marina Restaurant
07.2019 - 07.2022

Yoga Teaching Certificate

Fusion Movement

Wexford Collegiate School For The Arts

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Madelaine Robertson