Madelaine Guevara
Los Angeles
Summary
Detail-oriented Crew Leader with a strong background in customer service and employee training. Successfully organized crew assignments and maintained safety standards, fostering a collaborative environment that enhances team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Crew Leader
Bruster's Real Ice Cream
Gaithersburg
01.2025 - Current
- Coordinated staff schedules to optimize coverage during peak hours.
- Assisted in creating a welcoming environment for customers through effective communication.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Mentored newly hired crew members to prepare each for job roles.
- Inspected the cleanliness, organization, and safety of job sites after every shift.
- Conducted thorough register counts at store open and close, ensuring accurate financial records.
Ice Cream Maker
Bruster's Real Ice Cream
Gaithersburg
09.2024 - Current
- Crafted a variety of ice cream flavors using fresh ingredients and recipes.
- Operated ice cream machines to ensure consistent texture and quality.
- Maintained cleanliness and organization of production area and equipment.
- Collaborated with team members to meet daily production schedules efficiently.
- Adhered to health and safety regulations throughout the production process.
- Trained new staff on proper techniques for ice cream preparation and machine use.
Scooper
Bruster's Real Ice Cream
Gaithersburg
02.2023 - 01.2025
- Served customers by providing friendly and efficient ice cream scooping services.
- Maintained cleanliness and organization of the serving area and equipment.
- Assisted in inventory management by tracking supplies and restocking as needed.
- Educated customers on menu options and recommended flavors based on preferences.
- Handled cash transactions accurately while ensuring a smooth checkout process.
Education
Bachelor of Arts - International Relations
University of Southern California
Los Angeles, CA05-2028
Some College (No Degree) - General Studies
Montgomery College
Rockville, MDHigh School Diploma -
Clarksburg High School
Clarksburg, MD06-2024
Skills
- Customer service
- Team building
- Employee training
- Project management
- Conflict resolution
- Safety compliance
- Organizational skills
- Multitasking and organization
Languages
English
Native/ Bilingual
Spanish
Limited
Affiliations
-Music playlist Curator
-Acoustic Guitar Player
Accomplishments
- Recieved Dean's list both semesters at Montgomery College
References
References available upon request.
Timeline
Crew Leader
Bruster's Real Ice Cream
01.2025 - Current
Ice Cream Maker
Bruster's Real Ice Cream
09.2024 - Current
Scooper
Bruster's Real Ice Cream
02.2023 - 01.2025
Bachelor of Arts - International Relations
University of Southern California
Some College (No Degree) - General Studies
Montgomery College
High School Diploma -
Clarksburg High School
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