MADELAINE BURNETT-ARSENAULT

Highly motivated, and skilled professional with a background in Community Justice Services, experience as crisis responder, and ongoing studies towards a Bachelor of Professional Arts majoring in Law, Governance, Management seeking position within the Federal Government.

• Proficient in conducting thorough legal research and analysis.
• Strong understanding of organizational governance structures and management practices.
• Engaged in community-based research projects and service-learning initiatives working collaboratively with stakeholders to learn about various services available to support individuals with diverse needs such as housing, addiction, mental illness, and employment.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
• Skilled in using various software tools for document preparation, data analysis, and presentations.
• Effectively managed time and tasks by balancing academic coursework, volunteering, full-time employment, extracurricular activities while meeting deadlines, and achieving academic goal of remaining on the dean's honor list.
• Proficient in delivering engaging and informative presentations to diverse audiences, demonstrated by presentations such as "Global Health Governance and International Law During COVID-19" to groups of 14 students and professor virtually at Athabasca University.

11/23, Present, Kids Help Phone - Bilingual Crisis Responder

• Provided non-judgmental support to texters in crisis as a volunteer crisis responder for Kids Help Phone.
• Used active listening, empathy, and validation to help clients process their feelings and develop coping strategies.
• Created safety plans and involved emergency services when necessary to ensure client safety.
• Acted as a mandated reporter, promptly reporting any signs of child abuse or neglect to the appropriate authorities.
• Conducted detailed interviews to understand the emotional and psychological state of individuals in crisis, and risk assessments on each texter., Completed 36 hours of online training on crisis intervention, suicide prevention, mental health, inclusive language, and de-escalation to become a certified crisis responder for Kids Help Phone.
• Demonstrated excellent communication and teamwork skills collaborating with coaches, supervisors, and other crisis responders to ensure the needs of texters were being met.
• Supported fellow responders through transfer conversations and provided assistance as needed.
• Engaged in 2-3 conversations at a time to meet high volume of texters needs.
• Maintained strict confidentiality according to legislative requirements.