Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager to learn, put skills to use, and be a positive addition to future employment!
Hi, I’m
MADDY POTHIER
Kelowna,BC
Summary
Overview
12
years of professional experience
11
years of post-secondary education
Work History
PageTurner PublicationsRemote , QC
Data Entry & Research Associate
06.2021 - 02.2023
Job overview
- Developed and updated spreadsheets to track, analyze, and report on performance and sales data.
- Corrected older data entry errors to prevent duplication or data degradation
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
Pampered PetsMontreal, QC
Receptionist
01.2019 - 03.2021
Job overview
- Responded to inquiries from callers seeking information
- Managed the schedule & booked appointments (approx 20/day)
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Sales associate in front boutique; Solved customer challenges by offering relevant products
- Engaged with customers to effectively build rapport and lasting relationships
SWEATFX (Temporary)Montreal, QC
Receptionist
07.2019 - 11.2019
Job overview
- Corresponded with clients through email, telephone, or text
- Informed new clients of services
- Managed schedule, booked appointments (approx 10/day)
- Cleaned and sanitized individual sauna rooms according to established protocols
Fika Studio (Temporary)Montreal, QC
Health Coach Trainee and Barista
01.2019 - 06.2019
Job overview
- Performed health evaluations using questionnaires & measurement
- Supported implementation of patient health plans, weight loss programs, and personalized fitness and exercise programs
- Listened carefully to customer requests and created personalized, delicious protein shakes
- Explained each product used for that specific shake, improving sales of said products
Westmount Running RoomMontreal, QC
Sales Associate
11.2017 - 12.2018
Job overview
- Identified customer needs and upsold higher-margin products as often as possible
- Engaged with customers to build rapport and loyalty
- Monitored inventory and submitted purchase orders when required
- Prepared merchandise for the sales floor by pricing or tagging
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers
Mount Royal Tennis ClubMontreal, QC
Restaurant Staff Member
03.2016 - 10.2017
Job overview
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Cultivated strong relationships with Club Members, engaging in friendly conversation and memorizing orders
Conference DirectMontreal, QC
Administrative Assistant
01.2015 - 02.2016
Job overview
- Executed record filing system to improve document organization and management
- Created memos and proofread to provide error-free material
- Personal tax preparation
ORLY CuisineMontreal, QC
Administrative Assistant
01.2014 - 02.2015
Job overview
- Filing and general administrative duties
- Organizing and sending out marketing material
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
City of WestmountMontreal, QC
Camp Counselor
01.2011 - 01.2013
Job overview
- Planned and implemented programs
- Responsible for and worked with children of varying ages, interests, skills, and developmental levels
- Documented activities, injuries, and accidents to inform parents and maintain consistent records
Education
Concordia UniversityMontreal
from Sociology
09.2018 - 05.2021
University Overview
Dawson CollegeMontreal
from Commerce
09.2014 - 01.2018
University Overview
Villa Maria High SchoolMontreal
High School Diploma
09.2009 - 07.2014
University Overview
Skills
Motivatedundefined
Timeline
Data Entry & Research Associate
PageTurner Publications
06.2021 - 02.2023
Receptionist
SWEATFX (Temporary)
07.2019 - 11.2019
Health Coach Trainee and Barista
Fika Studio (Temporary)
01.2019 - 06.2019
Receptionist
Pampered Pets
01.2019 - 03.2021
Concordia University
from Sociology
09.2018 - 05.2021
Sales Associate
Westmount Running Room
11.2017 - 12.2018
Restaurant Staff Member
Mount Royal Tennis Club
03.2016 - 10.2017
Administrative Assistant
Conference Direct
01.2015 - 02.2016
Dawson College
from Commerce
09.2014 - 01.2018
Administrative Assistant
ORLY Cuisine
01.2014 - 02.2015
Camp Counselor
City of Westmount
01.2011 - 01.2013
Villa Maria High School
High School Diploma
09.2009 - 07.2014
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