Maddy Pavle
Vancouver
Summary
Strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Investor Relations
Capital Event Managment
07.2024 - Current
- Supported senior management in building investor relations programs, resulting in improved relationships with key stakeholders.
- Developed strong relationships with colleagues, fostering a collaborative work environment for enhanced productivity.
- Managed a diverse range of client accounts while maintaining excellent relationships with each individual investor.
- Contributed to the development of an annual investor relations plan outlining key objectives and activities for the year ahead.
Server/Manager/Bartender
JOEYs Restaurant Group
05.2021 - Current
- Worked as a team member with other restaurant professionals to ensure satisfied customers
- Continually aimed to be reliable and punctual
- Worked well independently as well as collaboratively
- Collaborated with fellow managers to execute a training schedule and oversee new Front Of House employees
Real Estate Agent
NAI Commercial
04.2019 - 12.2022
- Maintained property listings and handled all client correspondence
- Managed systems and databases for sellers, buyers, and administration
- Networked and gained referrals to increase client roster
- Negotiated contracts and handled client issues with professionalism
Server
El Guapo
06.2019 - 05.2021
- Had the opportunity to open this location and learn the ins and outs aside management
- Oversaw training of new Front of House staff
- Worked well as an experienced group of staff to become one of the most popular bars in the heart of Yaletown
Admin/Receptionist
Onni Group
12.2019 - 05.2020
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Handled immediate client complaints and concerns
- Organized all in-house meetings and handled all Front End tasks
- Ultimately was laid off due to COVID 19 related issues
Admin/Receptionist
Lagree West
04.2018 - 02.2020
- Remained intently responsive and committed to optimal productivity
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
Server
Tomahawk Restaurant
12.2016 - 08.2018
- Maintained long term relationships with regulars
- Focused on training of new Front of House staff which turned into long term employees
- Used my expertise in time management to make sure guests were taken care of in an extremely fast paced environment
Education
Real Estate Trading Services -
University of British Columbia
04.2021
Personal Trainer Cerificate -
INFOFit Educators
04.2017
High School -
Sutherland Secondary
06.2012
Skills
- Leadership
- Ability to Work in a Team
- Ability to Multitask
- Ability to Work Under Pressure
- Customer Service
- Attention to Detail
- Collaboration
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Call management
- Appointment scheduling
Timeline
Investor Relations
Capital Event Managment
07.2024 - Current
Server/Manager/Bartender
JOEYs Restaurant Group
05.2021 - Current
Admin/Receptionist
Onni Group
12.2019 - 05.2020
Server
El Guapo
06.2019 - 05.2021
Real Estate Agent
NAI Commercial
04.2019 - 12.2022
Admin/Receptionist
Lagree West
04.2018 - 02.2020
Server
Tomahawk Restaurant
12.2016 - 08.2018
Personal Trainer Cerificate -
INFOFit Educators
High School -
Sutherland Secondary
Real Estate Trading Services -
University of British Columbia
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