Maddy Forbes
Burlington
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at The Williamsburg Retirement. Proven ability to enhance guest experiences through effective multitasking and safe food handling. Recognized for creating a positive atmosphere while efficiently managing high-pressure situations. Committed to delivering excellence in every interaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
The Williamsburg Retirement
09.2025 - Current
- Provide exceptional customer service during meal service, ensuring resident satisfaction.
- Learned safety protocols and sanitation standards to maintain a safe dining environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Restaurant Hostess
Pepperwood Bistro
08.2025 - 09.2025
- Greeted and welcomed guests, ensuring a positive first impression of the restaurant experience.
- Managed reservations and seating arrangements to optimize guest flow and minimize wait times.
- Collaborated with servers and kitchen staff to ensure seamless communication regarding guest needs and preferences.
- Adapted quickly to changing situations, demonstrating flexibility in handling unexpected challenges or requests from guests.
Barista
Fortino's
04.2022 - 06.2025
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Head part-timer due to seniority and efficiency.
Hostess/Telephone Operator
The Mandarin
09.2021 - 04.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
Trades Certificate - Welding
Mohawk College
Stoney Creek, ON04-2026
High School Diploma -
M.M. Robinson
Burlington, ON04-2025
Skills
- Strong work ethic
- Exceptional customer service
- Safe food handling
- Positive and professional
Languages
English
Native or Bilingual
Certification
- Food Handler certified
- Smart serve certified
Interests
- Experimenting with different creative mediums, like coffee paintings, scrap booking, and embroidery, to expand skills and techniques
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I enjoy weight training at the gym as well as hikes and walks in nature!
Timeline
Server
The Williamsburg Retirement
09.2025 - Current
Restaurant Hostess
Pepperwood Bistro
08.2025 - 09.2025
Barista
Fortino's
04.2022 - 06.2025
Hostess/Telephone Operator
The Mandarin
09.2021 - 04.2022
Trades Certificate - Welding
Mohawk College
High School Diploma -
M.M. Robinson
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