Maddison Ouchi
Vernon,BC
Summary
Dedicated Hospitality Professional with proven expertise in delivering exceptional customer service in high-pressure environments. Proficient in multitasking, managing customer inquiries, and maintaining organized workspaces. Strong focus on teamwork and adaptability to meet dynamic needs. Excellent communication skills drive positive outcomes and enhance customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Restaurant Server
BRIXX Brewhouse
06.2025 - Current
- Deliver exceptional customer service in fast-paced dining environment.
- Manage multiple tables efficiently while maintaining a welcoming atmosphere.
- Work with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
General Manager
Go Liquor Studio
06.2023 - 03.2025
- Oversaw daily operations, ensuring optimal inventory levels and product availability.
- Developed and implemented strategic marketing initiatives to increase brand visibility.
- Analyzed sales data to identify trends and drive revenue growth through targeted promotions.
- Established training programs for staff, enhancing service quality and operational efficiency.
Restaurant Server
Kelly O'Bryan's Neighborhood Restaurant
03.2023 - 06.2023
- Enhanced order processing efficiency using POS system for transactions.
- Maintained positive dining experiences through prompt resolution of guest complaints.
- Incorporated customer feedback to implement impactful menu improvements.
- Ensured compliance with health and safety regulations during daily operations.
Store Manager
Toro's Liquor Store
10.2019 - 10.2022
- Enhanced operational efficiency by evaluating supplier quality and delivery compliance.
- Coordinated schedules for five staff members, optimizing shift management and productivity.
- Motivated team members to achieve high standards of efficiency and quality.
- Managed all store operations, demonstrating confidence in leadership and decision-making skills.
- Ensured compliance with legal service requirements by monitoring alcohol consumption effectively.
Restaurant Server
The Italian Kitchen Company
06.2019 - 03.2020
- Enhanced guest loyalty through exceptional customer service delivery.
- Ensured timely service by effectively managing multiple tables at once.
- Collaborated with kitchen staff to deliver accurate orders and maintain quality.
- Trained new servers on menu items and service operational procedures.
Hairstylist Apprentice
Great Clips
07.2017 - 12.2019
- Enhanced service outcomes by assessing clients' hair texture and treatment history.
- Maintained clean and sanitized work areas to prevent cross-contamination risks.
- Established strong client relationships through consistent service delivery and exceptional results.
- Informed clients about hair products and self-care for optimal health and maintenance.
Server
Kiki Gardens
08.2013 - 06.2015
- Enhanced dining experience by restocking salad bar and buffet promptly.
- Supported kitchen operations by verifying meals and coordinating efficient deliveries.
- Maintained table settings by promptly replacing utensils and refilling beverages.
- Utilized POS system to manage orders and resolve customer complaints effectively.
- Streamlined service by ensuring timely and courteous meal course removals.
Bartender & Server
Guido & Angelinas
06.2008 - 04.2012
- Maintained accurate inventory for liquor, beer, and bar supplies, ensuring readiness.
- Ensured cleanliness of customer areas by polishing glassware and bussing tables.
- Organized and stocked alcoholic beverages to meet customer demand efficiently.
- Managed bar inventory effectively, restocking and ordering spirits and mixers.
- Prepared beverages and filled food orders promptly for restaurant customers.
Education
High School Diploma -
Kalamalka Secondary School
Coldstream, BC2007
Skills
- Customer Service
- Restaurant Industry Knowledge
- Order accuracy
- Communication skills
- ID verification
- Food and beverage pairings
- Strong work ethic
- Cash handling/POS
- Allergy awareness
Certification
Serving It Right Certificate
Level 1 Food Safe Certificate
Super Host Certificate
Timeline
Restaurant Server
BRIXX Brewhouse
06.2025 - Current
General Manager
Go Liquor Studio
06.2023 - 03.2025
Restaurant Server
Kelly O'Bryan's Neighborhood Restaurant
03.2023 - 06.2023
Store Manager
Toro's Liquor Store
10.2019 - 10.2022
Restaurant Server
The Italian Kitchen Company
06.2019 - 03.2020
Hairstylist Apprentice
Great Clips
07.2017 - 12.2019
Server
Kiki Gardens
08.2013 - 06.2015
Bartender & Server
Guido & Angelinas
06.2008 - 04.2012
High School Diploma -
Kalamalka Secondary School