Driven professional with extensive experience at Canada Revenue Agency, excelling in project scheduling and scope management. Demonstrated expertise in documentation management and requirements gathering, enhancing project delivery and stakeholder satisfaction. Proven ability in leadership and strategic planning, achieving significant improvements in program efficiency and effectiveness.
Coordinates support services and logistics for a variety of upcoming and ongoing programs, initiatives and projects.
Assists team members and management in establishing resource and performance reporting requirements for programs, initiatives and projects. Coordinates the provision of administrative services for project managers and staff.
Researches information, conducts detailed analyses, and prepares supporting documentation for corporate business plans and performance reports.
Coordinates and monitors responses to enquiries and information requests from stakeholders concerning programs, initiatives, and projects.
Monitors and implements changes to support procedures for programs, initiatives, and projects.
Manages the administration of an office and ensures the proper information flow for the timely handling, distribution and disposition of requests and correspondence.
Controls all correspondence/ documents in the office and flags incoming requests or issues that require immediate attention.
Coordinates and controls the processing of correspondence, enquiries and complaints.
Monitors and follows-up on divisional issues, projects and initiatives.
Organizes the calendar of activities including the scheduling of meetings and travel, agendas, minutes of meetings, memos, and follows-up on outstanding issues for a senior manager.
Provides administrative support services such as photocopying, routing telephone enquires, preparing reports and correspondence and updating and distributing directives.
Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Removed trash, debris and other waste materials from premises.
Used time management and efficient cleaning methods to meet deadlines.
Ensure pets receive proper care through effective implementations of the policies and procedures. Analyze and regularly monitor guests for stress, behavioral and health issues to ensure safety of the pet. Perform all tasks necessary to maintain the health and welfare of our pet guests. Feed, groom, bathe and exercise pets. Daily care for boarded dogs and assist with kennel maintenance. Greet owners by signing their dogs in upon arrival and entering the dog's information within the records management system, preparation of boarder documentation and assure the dog's registration is completed with great accuracy and detail. Consulting with the clients with a client satisfaction questionnaire to improve client relations and assure a quality standard is always met.