Maddison Adams
San Diego,CA
Summary
Proven Patient Care Coordinator with a track record at CorVel CareIQ for enhancing patient satisfaction and streamlining worker compensation processes. Skilled in patient records management and customer service, demonstrating critical thinking and organizational prowess. Excelled in maintaining confidentiality and improving team efficiency.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
CorVel CareIQ
04.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service in coordinating authorization for physical therapy services.
- Enhanced patient satisfaction by efficiently managing patient flow.
- Streamlined communication between physical therapy facilities and Adjusters ensuring timely responses to inquiries and concerns.
- Managed approximately 20-30 incoming and outgoing calls a day. Responded and composed emails/faxes everyday. Provided an updated file count, to my supervisors, that is completed via Excel everyday.
Patient Care Technician
HCA
01.2021 - 01.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Education
High School Diploma -
Dixie High School
New Lebanon, OH05.2017
Skills
- Customer service
- Attention to detail
- Patient records management
- Claims processing
- Critical thinking skills
- Organizational skills
- Microsoft Excel proficiency
- Microsoft office proficient
Timeline
Patient Care Coordinator
CorVel CareIQ
04.2023 - Current
Patient Care Technician
HCA
01.2021 - 01.2023
High School Diploma -
Dixie High School
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