Maddiee Vujasic
WELLAND,ON
Summary
Accomplished Food and Beverage Manager with a proven track record at Parkway Social - Holiday Inn, enhancing operational efficiency and customer satisfaction. Expert in labor management and menu development, I've led teams to exceed service standards through innovative training programs and effective collaboration. Skilled in critical thinking and compassionate care, and excels in fast-paced environments, ensuring quality and compliance.
Also, a compassionate caregiver offers 3 years of experience assisting others. Committed to delivering top-notch care, administering medication and maintaining safe environments. Knowledgeable of care documentation practices, and fantastic client to support care relationships.
Overview
9
9
years of professional experience
Work History
Food and Beverage Manager
Parkway Social - Holiday Inn
06.2023 - 05.2024
- Streamlined operations for increased efficiency by optimizing staff schedules and task assignments.
- Trained, supervised and motivated 56 employees to enhance customer service and encourage repeat business.
- Collaborated closely with executive chef to develop innovative seasonal menus that attracted new clientele.
- Resolved guest issues promptly and professionally, turning negative experiences into positive ones whenever possible.
- Conducted regular performance evaluations of team members to identify areas for improvement or recognition of exceptional work contributions.
- Developed training programs for staff to ensure consistent service quality and product knowledge.
- Integrated personnel to maximize efficiency and maintain low employee turnover rate.
- Coordinated employee schedules, payroll and new hire training.
Food and Beverage Manager/Supervisor of Operations
Americana Resort And Spa
10.2015 - 03.2023
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Oversaw the hiring process for new employees, selecting top talent to join our team, along with training 38 employees in my duration.
Insurance Specialist
Primerica
10.2021 - 02.2023
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests for 40+ clients.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained high standards of customer service by building relationships with clients.
- Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
PSW
ParaMed Home Health Care
06.2020 - 08.2022
- Maintained a safe environment for over 30 patients weekly by following proper infection control procedures during personal care tasks.
- Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
- Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by assisting with daily living activities such as bathing, dressing, and grooming.
- Managed challenging behaviors displayed by dementia or Alzheimer''s patients using appropriate interventions and communication techniques.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
High School Diploma -
Centennial High School
Welland, ON06.2017
Skills
- Food and Beverage Operations
- Cost Control
- Menu development
- Labor Management
- Food presentation
- Training and Onboarding
- Customer Service
- Inventory Management
- Scheduling
- Collaboration and Teamwork
- Critical Thinking
- Back of House Management
- Calm and Pleasant Demeanor
- Liquor Law Compliance
- Quality Assurance
- Meal Preparation
- Emotional Support
- Vital signs monitoring
- Compassionate Care
- Dementia Care
- Palliative Care
- Mobility Assistance
- Toileting support
- Housekeeping tasks
- Professional boundaries
- Time Management
- Verbal and written communication skills
- Respectful and Compassionate
- Behavioral Management
- COVID-19 Safety Policies
- Elderly Care
- Medication Administration
Languages
English
Native or Bilingual
Croatian
Limited Working
Spanish
Elementary
Timeline
Food and Beverage Manager
Parkway Social - Holiday Inn
06.2023 - 05.2024
Insurance Specialist
Primerica
10.2021 - 02.2023
PSW
ParaMed Home Health Care
06.2020 - 08.2022
Food and Beverage Manager/Supervisor of Operations
Americana Resort And Spa
10.2015 - 03.2023
High School Diploma -
Centennial High School
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