Saint Mary's University
Associate of Arts from Bachelor of Arts in Psychology
2021 - Current (5 education.years_Label & 6 education.months_Label)
Hi, I’m
Maddie Thoms
Server
Wolfville,Nova Scotia
Timeline
Server
Montana's BBQ & Bar
2020 - Current (6 education.years_Label & 6 education.months_Label)
Camp Leader
Boys & Girls Club of Cole Harbour
2019 - 2021 (2 education.years_Label)
Work History
Montana's BBQ & BarDartmouth, Nova Scotia
Server
2020 - Current (6 education.years_Label & 6 education.months_Label)
Job overview
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Boys & Girls Club of Cole HarbourCole Harbour, Nova Scotia
Camp Leader
2019 - 2021 (2 education.years_Label)
Job overview
- Developed strong relationships with parents, keeping them informed of their child''s progress and involvement in the program.
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Implemented effective behavior management strategies, creating a safe and supportive environment for all participants.
- Organized special events and field trips to enrich the after-school experience for students.
- Trained new program leaders, sharing best practices and ensuring consistency in program delivery across multiple sites.
- Evaluated program effectiveness through regular assessments, adjusting content and approach based on feedback from students, parents, and staff.
- Managed resources efficiently, maintaining accurate inventory records and ordering supplies as needed.
- Addressed diverse learning needs by adapting lesson plans to accommodate different learning styles and abilities.
Overview
4
years of professional experience
3
years of post-secondary education
Education
Saint Mary's University Halifax
Associate of Arts from Bachelor of Arts in Psychology
2021 - Current (5 education.years_Label & 6 education.months_Label)
Skills
- Order Accuracy
- Process Payments
- Food Preparation and Safety
- Cash Handling
- Menu Memorization
- Dining Area Maintenance
- Special Dietary Requirements
- To-Go Order Preparation
- Suggestive Selling
- Sales Expertise
- Food Sales and Promotion
- Food and Beverage Pairings
- Dining Customer Service
- Price Memorization
- Menu Memorization and Presentation
- Guest Seating
- Front of House Display Creation
- High-Energy and Stamina
- Greet Guests
- Performance Improvement
- Active Listening
- Server Training
Summary
Dependable waitress successfully providing fast, high-quality and enjoyable customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.