Maddie Hanelt
Edmonton,AB
Summary
Customer service representative with extensive industry experience supporting client needs, resolving issues, and maintaining satisfaction. Strong team collaboration skills with consistent, professional communication. Proven ability to build rapport, strengthen relationships, and support business growth.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Server/Bartender
Legends Pub
Lethbridge, Alberta
02.2023 - 08.2026
- Mixed and served drinks accurately using standard recipes and guest preferences.
- Enhanced guest satisfaction through attentive customer service in a fast-paced pub environment.
- Maintained clean and organized bar area, facilitating smooth service during shifts.
- Trained new staff on bar operations and customer engagement techniques, improving team readiness.
Dental Administrator
Integrity Dental
Lethbridge, Alberta
08.2024 - 08.2026
- Welcomed patients, addressed inquiries about dental procedures, and resolved patient concerns effectively.
- Coordinated patient scheduling and appointment confirmations to ensure seamless office operations.
- Assisted with insurance verification and billing questions for patient accounts.
- Organized patient records while ensuring compliance with privacy regulations and protocols.
Server
The Canadian Brewhouse
Lethbridge, Alberta
06.2020 - 02.2023
- Provided friendly customer service, by contributing to overall guest satisfaction ratings.
- Processed cash payments accurately and handled transactions efficiently.
- Operated POS terminals to enter orders, split bills, and total payments.
- Performed opening and closing tasks, ensuring dining area readiness and proper supply levels.
- Assisted kitchen staff in streamlining food preparation, enhancing workflow efficiency.
Education
Bachelor of Science - Neuroscience
University of Lethbridge
Lethbridge06-2023
Bachelor of Science - Radiation Therapy
University of Alberta
Edmonton09-2026
Skills
- Time management
- Multitasking
- Customer service
- Effective communication
- Team collaboration
- Appointment scheduling
- Medical terminology
- Detail orientation
Certification
- Proserve
- Reel Facts
Timeline
Dental Administrator
Integrity Dental
08.2024 - 08.2026
Server/Bartender
Legends Pub
02.2023 - 08.2026
Server
The Canadian Brewhouse
06.2020 - 02.2023
Bachelor of Science - Neuroscience
University of Lethbridge
Bachelor of Science - Radiation Therapy
University of Alberta