Maddie Bolitho
Aliso Viejo,CA
Overview
8
8
years of professional experience
Work History
Sales Manager
COVO Boutique
05.2021 - 03.2024
- Managed scheduling for store employees
- Conducted training sessions for new employees
- Trusted to open and close the store daily
- Completed financial closing process daily and monthly
- Maintained strong client relationships resulting in successfully selling a diverse product mix
Barista
Starbucks
04.2016 - 04.2021
- Worked at four locations across Colorado and California including drive-through
- Consistently acknowledged for strong connection with customers
- Flexible with my shifts; have been an opener and closer
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Server
Lucky's Bakehouse Cafe
09.2021 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Nanny
Campbell Family
08.2019 - 01.2021
- Supervised one child age 3, provided weekly childcare and did nighttime routine
Server
River Valley Ranch
05.2019 - 09.2020
- Served diverse party sizes for busy breakfast, lunch, and dinner hours
- Performed opening and closing procedures with team members
- Inventoried and restocked server stations throughout shifts
- Memorized bar and wine lists and learned how to make and pour cocktails
Teaching Assistant
Glenwood Springs High School
08.2017 - 05.2018
- Chosen among other applicants to be a Teaching Assistant
- Graded assignments, helped with activities
Education
University of Colorado Boulder - Psychology
University of Colorado Boulder
Boulder, CO08.2021
Skills
- Strong multitasking ability
- Exceptional written and verbal communication skills
- Detail oriented
- Experience with food and beverage computer systems
- Natural ability to develop strong interpersonal relationships
- Recognized as team player
- Highly dependable
- Demonstrate customer service skills
- Computer: proficient with Microsoft Word, Excel, PowerPoint
- Fast paced working ability
Leadership Experience
- Teaching Assistant, Glenwood Springs High School, Glenwood Springs, CO, 08/01/17, 05/31/18, Chosen among other applicants to be a Teaching Assistant, Graded assignments, helped with activities
- Captain of Basketball and Volleyball teams, Glenwood Springs, CO, 08/01/16, 02/28/19, Participated in weekly meetings and speaking engagements conducted by marketing executives.
Timeline
Server
Lucky's Bakehouse Cafe
09.2021 - 01.2022
Sales Manager
COVO Boutique
05.2021 - 03.2024
Nanny
Campbell Family
08.2019 - 01.2021
Server
River Valley Ranch
05.2019 - 09.2020
Teaching Assistant
Glenwood Springs High School
08.2017 - 05.2018
Barista
Starbucks
04.2016 - 04.2021
University of Colorado Boulder - Psychology
University of Colorado Boulder
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