Maddison Lavallee
Kamloops,BC
Summary
Dedicated Office Supervisor with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
11
11
years of professional experience
Work History
Office Assistant
Westshore Terminals
02.2023 - Current
- Collaborated with various departments to complete assigned tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Supported business growth with efficient onboarding processes for new hires that included orientation, training materials, and equipment setup.
- Optimized workflow processes through regular evaluation of office procedures for potential improvements.
- Handled payroll duties accurately ensuring all employees received their paychecks on time.
Staffing Supervisor
Fraser Health Authority
02.2018 - 02.2023
- Assisted with writing job postings and job descriptions for boards.
- Increased client satisfaction by consistently meeting or exceeding staffing requirements within tight deadlines.
- Facilitated conflict resolution between employees when necessary, fostering a positive work environment conducive to productivity and growth.
- Reduced time spent on administrative tasks through the implementation of efficient systems and procedures.
- Coordinated and planned work shift schedules according to availability.
- Assisted payroll teams by reporting employee hours and calculating correct compensation.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Monitored employee productivity to provide constructive feedback and coaching.
Staffing Clerk
Fraser Health Authority
01.2013 - 01.2023
- Collect incoming calls, record specific information, and send out emails daily.
- Work with Site Leaders and Manager to fill vacant positions on each unit at multiple hospitals.
- Work on all staffing needs either daily, monthly, and yearly.
- Understand employees union agreements and status and benefits so I can pay each individual properly.
- Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
- Optimized processes by training employees to apply industry best practices and observe all protocols.
- Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends.
Front Desk Receptionist
City Of Abbotsford
06.2018 - 06.2022
- Greet customers as they walk in the doors.
- Manage daily cast transactions.
- Book on line schedule for events and activities.
- Preform daily clerical duties.
- Set up and activated customer accounts to maintain satisfaction levels.
- Answered all phone inquiries daily and directed to designated individuals or departments.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
No Degree - By Law Officer Level 1
Justice Institute of British Columbia
New Westminster, BC03.2020
Skills
- Microsoft Word, Excel and Power Point
- Ability to multi-task, prioritize work and to work independently or in a team environment to meet deadlines
- Strong communication skills and a proven ability to follow, understand and interpret verbal and written instructions
- Excellent customer service skills
- Typing speed of 56 WPM
- Front Office Management
Languages
English
Timeline
Office Assistant
Westshore Terminals
02.2023 - Current
Front Desk Receptionist
City Of Abbotsford
06.2018 - 06.2022
Staffing Supervisor
Fraser Health Authority
02.2018 - 02.2023
Staffing Clerk
Fraser Health Authority
01.2013 - 01.2023
No Degree - By Law Officer Level 1
Justice Institute of British Columbia
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