Madar Mohamed
Ottawa,Canada
Summary
Dedicated IT professional with a solid background in providing technical support and managing IT infrastructure. Proven ability to resolve end-user issues promptly and effectively, ensuring high levels of customer satisfaction. Solid understanding of information security concepts (e.g., vulnerability, threat, asset, risk, Common Vulnerability Scoring System, and disaster recovery,)
Overview
9
9
years of professional experience
Work History
RESIDENTIAL COUNSELLOR
Tamir Foundation
07.2022 - 08.2024
- Provide day to day support for adult with Disabilities
- Handle participant finances and assist with budgeting
- Acted as an advocate for Adults with disabilities within their communities
- Helped participants navigate daily challenges, including assisting/teaching them how to use laptop and phones
IT OPERATIONS OFFICER
TD Bank
12.2021 - 06.2022
- Configured and managed local area network (LAN) switches, routers, and provided operational support related to the bank's technical environment, including desktop, network, and administrative systems
- Managed end-user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance using Microsoft Active Directory
- Conducted comprehensive testing of IT systems, identifying and resolving issues to ensure the reliability and functionality of critical infrastructure components
- Utilized Microsoft Active Directory for user account management, including creating and configuring new user accounts, setting up group policies, and managing permissions to enhance security and streamline user access
IT SUPPORT ANALYST
TD Bank
04.2020 - 12.2021
- Provided technical support for Microsoft Office 365, including troubleshooting, installation, and configuration, ensuring seamless user experience and productivity
- Managing and maintaining computer Workstations, printers, Keyboards/mouse, and Smartphones
- Ensuring software installations, updates, and configurations are up-to-date and functioning properly across the bank's network
- Implemented and maintained mobile device management (MDM) solutions to control and secure the deployment of smartphones within the organization
- Provided technical support to users both remotely and in-person, ensuring prompt resolution of issues to maintain productivity
UNDERWRITER
TD Bank
03.2018 - 04.2020
- Conducted comprehensive risk assessments on loan applications, evaluating the creditworthiness of applicants by analyzing financial statements, credit reports, and other relevant documents
- Ensured strict adherence to federal regulations, as well as TD Bank's internal policies and guidelines, throughout the underwriting process
- Provided recommendations for loan modifications, terms, or conditions when appropriate to mitigate risk or enhance the creditworthiness of applicants
- Made informed decisions regarding loan approval or denial based on established criteria and risk assessment, communicating outcomes to loan officers and applicants
SECURITY & SCREENING OFFICER
Commissionaires
11.2015 - 03.2021
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior
- Responded quickly and effectively to all security violations and duress alarms
- Interacted in a professional and respectful manner with members of the public and colleagues in various government settings
Education
Computer Systems Technology Security - Advanced Diploma
Algonquin College
Ottawa, ON05.2025
Computer Systems Technician-Networking - Diploma
Algonquin College
Ottawa, ON01.2024
Skills
- M365 suite
- Hypervisor/Vsphere
- Linux Administration
- Microsoft Active Directory & Group Policy
- Network Administration & configuration
- Network troubleshooting (TCP/IP)
- Software installation & Workstation installation
- PC troubleshooting & Laptop troubleshooting
- Understanding of ITIL Framework
- ITSM software
- Knowledge of Microsoft Security, Compliance, and Identity Fundamentals
- Strong communication, interpersonal Skills
- Ability to work effectively, independently and as part of a team
- Excellent report writing skills
- Azure Fundamentals Certification (AZ-900)
References
References available upon request
Languages
English
Native or Bilingual
Timeline
RESIDENTIAL COUNSELLOR
Tamir Foundation
07.2022 - 08.2024
IT OPERATIONS OFFICER
TD Bank
12.2021 - 06.2022
IT SUPPORT ANALYST
TD Bank
04.2020 - 12.2021
UNDERWRITER
TD Bank
03.2018 - 04.2020
SECURITY & SCREENING OFFICER
Commissionaires
11.2015 - 03.2021
Computer Systems Technology Security - Advanced Diploma
Algonquin College
Computer Systems Technician-Networking - Diploma
Algonquin College
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