Madan Maddi
Ontario,Canada
Summary
With over 10 years of experience in the Freight forwarding and supply chain industry across 3 continents, I am a strategic leader and a certified professional with experience in delivering extraordinary results in growth, revenue and profitability for organizations. I'm also thorough in monitoring trends and capitalizing on emerging opportunities.
I can deliver innovative and customized solutions to meet the diverse needs of my clients and partners. I have worked with multiple startups and established multinationals, demonstrating my adaptability and versatility. I'm detail-oriented team player with strong leadership and organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled in negotiation and strategic decision making, perfected by years of experience in leading organizational business units.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Director of Business Development
Scan Global Logistics
Ontario, Canada
04.2023 - Current
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
- Started Pharma Competence Center in Canada and successfully implemented new product offerings that brought a new stream of revenue to the company
- Worked with customers to develop and execute global supply chain strategies.
- Managed activity and sales pipeline in revenue management software, supporting business development through targeted statistical analysis and projection.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
Business Development Manager
DB Schenker Of Canada Ltd.
Ontario, Canada
10.2020 - 03.2023
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Maintained overall business of more than 5 Mil USD through acquisition of new customers and maintaining relations with existing accounts
- Achieved a hit ratio of around 30% with the total no of opportunities generated in 2021 & 2022
- Proactively taken an initiative to grow Healthcare vertical in Canada and have successfully onboarded multiple accounts under this vertical.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Account Executive - Sales
Agility Logistics
Ontario, Canada
02.2019 - 09.2020
- On-boarded several clients and maintained continuous relations to develop the business
- Implemented several SOP's for newly on boarded businesses in accordance with Agility's Implementation policy
- Maintained effective communications with both external clients and internal departments and successfully developed the communication process to maintain smooth operations
- Worked on a project to deploy a newly developed product of Air export consolidation services from Toronto to London
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Leveraged CRM to collect, organize and manage sales data and customer information.
Line Representative - Sales & Commercials
Magellan Logistics Kenya Ltd.
Mombasa, Kenya
09.2013 - 07.2018
- Developed an export division from scratch and showed a growth in volume and revenue, which contributed to more than 50% of the Branch's GP
- Scaled up the cross-border traffic and executed several projects with major carriers by continuously meeting the SLA's and operational targets
- Successfully handled multiple NVOCC principles and increased the revenue by maintaining a continuous operation
- Point of contact for all the operational, commercial and disputes management
- Built and maintained sustainable and productive relationships with existing clients and key personnel within companies and acted as an interface between the customer and all other relevant divisions.
Business Development Manager - SaaS
Anblicks LLC
Hyderabad, India
09.2012 - 06.2013
- Acted as an interface between the clients and the internal teams for successful implementation of multiple projects
- Trained new employees on internet research, cold calling and assisted them in performing their daily tasks effectively
- Handled a new software product launch event which included planning, sourcing and execution.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Kept meticulous client notes and updated account information in company databases.
Asst. Manager Business Development - E-Commerce
Irelays India Pvt. Ltd.
Hyderabad, India
05.2011 - 06.2012
- Increased the revenue of this startup from USD.10,000 to USD.100,000 within a span of 1 year
- Helped in building the teams (Business Development, Supply chain, Operations & Customer service) from scratch
- Maintained a team who worked across the time zones and was able to develop the business around the globe
- Trained the Operations, Customer Service and Supply Chain teams in operational excellence, in-bound/out-bound call handling, dispute management and closing vendor contracts.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Technical Support Executive
Sitel India Pvt. Ltd.
Hyderabad, India
09.2008 - 09.2009
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Oversaw troubleshooting, technical issue resolution and consulting services.
- Identified key technology defects to streamline problem resolution.
- Supervised technical support staff service operations and assisted with maintenance advisory.
- Developed and implemented training initiatives for new hires.
- Analyzed and developed service goals for in-bound call center.
- Managed customer contact center with 6 support representatives.
Senior Customer Service Representative
Wipro Ltd.
Hyderabad, India
01.2007 - 06.2008
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Escalated issues to proper supervisors when standard processes were not effective.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Coordinated customer service responses for high-value customers with complex issues as leading representative of 3 members team.
Education
MBA - Marketing And Human Resources
Osmania University
India05.2011
Bachelor of Science - Information Technology
Magadh University
India05.2008
Skills
- Third-Party Logistics (3PL)
- Fourth-Party Logistics (4PL)
- New Business Development
- Client Relationship Management (CRM)
- International Logistics & Planning
- Healthcare & Pharmaceutical Logistics
- Vendor Management
- Strategic Selling
- Product and Service Sales
- Contract Negotiation Expertise
- Team Leadership
- Supply Chain Distribution
Certification
- International Freight Forwarder - Canadian International Freight Forwarders Association (CIFFA)
- Introduction to GDP, SGS, 62916551/153978658
Personal Information
Nationality: Canadian
Accomplishments
- Started Pharma Competence Center in Canada and successfully introduced new product offerings that open a new revenue stream.
- Maintained overall business of more than 5 Mil USD through acquisition of new customers and maintaining relations with existing accounts.
- Worked on a project to deploy a newly developed product of Air export consolidation services from Toronto to London and made it a success.
- Participated in the hiring process and trained new staff on internet research, cold calling and assisted them in performing their daily tasks effectively.
- Received an award as Best performer consecutively for 3 quarters while working in Sitel India.
Quote
Success is walking from failure to failure with no loss of enthusiasm.
Winston Churchill
Timeline
Director of Business Development
Scan Global Logistics
04.2023 - Current
Business Development Manager
DB Schenker Of Canada Ltd.
10.2020 - 03.2023
Account Executive - Sales
Agility Logistics
02.2019 - 09.2020
Line Representative - Sales & Commercials
Magellan Logistics Kenya Ltd.
09.2013 - 07.2018
Business Development Manager - SaaS
Anblicks LLC
09.2012 - 06.2013
Asst. Manager Business Development - E-Commerce
Irelays India Pvt. Ltd.
05.2011 - 06.2012
Technical Support Executive
Sitel India Pvt. Ltd.
09.2008 - 09.2009
Senior Customer Service Representative
Wipro Ltd.
01.2007 - 06.2008
MBA - Marketing And Human Resources
Osmania University
Bachelor of Science - Information Technology
Magadh University
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