Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Madalyn Wylie

Kelowna

Summary

Proven team collaborator and adept in customer service, my tenure at The Old Spaghetti Factory honed my ability to excel in high-pressure environments, enhancing guest satisfaction significantly. Mastering both communication and food safety, I consistently exceeded expectations, fostering repeat business through exceptional service and attention to detail.

Overview

5
5
years of professional experience

Work History

Busser, Host, Expo, Server

The Old Spaghetti Factory
10.2023 - Current

.

  • Worked effectively in fast-paced environments.
  • Skilled at working collaboratively in a team environment.
  • Ability to learn quickly and adapt to new situations.
  • Excellent communication skills
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Great customer service skills and friendliness

Cashier

Urban Fare
09.2022 - 10.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Concierge

Cedar Creek Est Winery
03.2022 - 09.2022
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Served and held advanced knowledge about wines and winemaking process
  • Set up and took down tour props along vineyard's

Dishwasher

Kettle Valley, Public On Main
04.2020 - 05.2022
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
  • Prep work and portioning meals and menu items

Education

Bachelor of Arts - Education And Sociology

University of British Columbia
Kelowna, BC
04-2028

High School Diploma -

Okanagan Mission Secondary
Kelowna, BC
06-2024

Skills

  • Table setting
  • Customer service
  • Team collaboration
  • Food safety
  • Time management
  • Communication skills
  • Problem solving
  • Attention to detail
  • Guest satisfaction

Languages

English
Native or Bilingual

Timeline

Busser, Host, Expo, Server

The Old Spaghetti Factory
10.2023 - Current

Cashier

Urban Fare
09.2022 - 10.2023

Concierge

Cedar Creek Est Winery
03.2022 - 09.2022

Dishwasher

Kettle Valley, Public On Main
04.2020 - 05.2022

Bachelor of Arts - Education And Sociology

University of British Columbia

High School Diploma -

Okanagan Mission Secondary
Madalyn Wylie