Madalitso Tembo
Coquitlam,Canada
Summary
Reliable, energetic, and hard-working, I pride myself on giving full effort at all times and taking advantage of every opportunity to learn, experience, and work in a new environment. I have a proven ability to be fully responsible and control all operations for the company when needed, as shown while employed at DK Computers. Computer literate, with great relationship-building skills and communication. Extremely passionate when it comes to tackling new challenges, and believe in always being humble. Conversant with Microsoft Office (Word, Excel, PowerPoint).
Overview
5
5
years of professional experience
Work History
Prep Cook
Cactus Club Coal Harbour
02.2023 - 10.2023
- Assistant to head chef
- Maintained clean and hygienic work environment at all times, as required by Food Safe.
- High volume, high-pressure work environment, where head chefs praised the ability to remain calm and focused at all times in order to complete all tasks at hand that I possess.
- Was asked to take on a leadership role as new hires arrive
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry
Bike Rental Attendant
ENGLISH BAY BIKE RENTALS
02.2023 - 09.2023
- Responsible for renting out bikes to customers and ensuring all payments were made
- Used my good communication skills to confirm the customers were satisfied with our services, which lead to large percentage of regular customers.
- Enhanced customer satisfaction by providing efficient and friendly service on counter.
- Collaborated with team members to uphold excellent cleanliness standards on our rental area and equipment storage.
- Enhanced customer satisfaction by providing efficient and friendly service at the rental counter.
Laborer
CLAVO CONSTRUCTION
09.2022 - 11.2022
- Demolition
- Installation and removal of drywall
- Painting of walls.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Understood and followed verbal and written instructions to complete work correctly
- Utilized construction tools and machinery to effectively complete job site projects
- Enhanced project timelines by collaborating effectively with team members on various tasks
- Promoted a positive work environment by demonstrating strong teamwork and communication skills
Bike Rental Attendant
ENGLISH BAY BIKE RENTALS
06.2022 - 09.2022
- Streamlined rental process for quicker transactions and increased rental throughput.
- Maintained accurate inventory records, ensuring optimal stock levels and timely reordering of supplies.
- Efficiently restocked returned items after inspection while adhering to organizational storage guidelines
Prep Cook
WHITE TABLE CATERING
05.2022 - 08.2022
- Assisted Lead Cooks to prepare food
- Assisted with setup of food
- Was lauded for my work ethic and positive attitude by head chef
- When it was time to move on, the employer expressed how much the company would appreciate if I would stay with them.
- We remain in contact as friends.
- Followed orders from head chef to establish productive and timely preparation of meal
Computer Sales and Customer Representative
DK COMPUTER SUPPLIERS
01.2019 - 03.2022
- During second month of employment, was asked to manage all operations for our other store branch.
- This temporary role turned into a permanent position as the employer was pleased with my performance
- Responsible for managing all computer sales, as well as distributing and ensuring exceptional service
- Helped clients with minor challenges on platforms such as MS Word, and Excel
- Maintained financial monthly sales made
- Kept records of sales, invoices, quotations, and receipts
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Trained new employees on company policies and procedures, ensuring consistent delivery of high-quality customer support.
Education
Advanced Diploma in Business Hospitality Management Certicate -
Pacific Link College
Surrey, BCHigh School Certicate -
Parklands Secondary School
10.2017
Grade Nine Certicate -
Mumana Secondary School
01.2014
Primary Certicate -
Bloom Christian School
11.2012
Skills
- Great Communication
- Team Leader
- Analytic Skills
- Great Problem Solver
- Customer Service
- Cleaning and Organization
- Highly Motivated
- Teamwork and Collaboration
- Food Handler Certification
- Multitasking
Accomplishments
- Recognized by team members for Positive attributes.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
- Documented and resolved Issues which led to Results.
- Helped train and supervise new staff members.
- Outstanding Customer Service Honors.
- Contributed to a consistent customer satisfaction rating through quality and timely service.
Awards
Outstanding Customer Service Honors, DK computer Suppliers, 03/2022
Recognized for outstanding customer service to clients and dedication to fellow employees, DK Computer suppliers, 03/2022.
Awarded Peak performer employee of the month appreciation award in my third month of being with the company and pay increase. Cactus Club Cafe Coal Harbour, 05/2023
Languages
English
Full Professional
Bemba
Full Professional
Nyanja
Full Professional
Additional Information
- Responsible for managing all computer sales, as well as distributing and ensuring exceptional service.
- Used strong communication skills to collaborate with team members to ensure efficient service.
- Kept records of sales, invoices, quotations, and receipts.
Timeline
Prep Cook
Cactus Club Coal Harbour
02.2023 - 10.2023
Bike Rental Attendant
ENGLISH BAY BIKE RENTALS
02.2023 - 09.2023
Laborer
CLAVO CONSTRUCTION
09.2022 - 11.2022
Bike Rental Attendant
ENGLISH BAY BIKE RENTALS
06.2022 - 09.2022
Prep Cook
WHITE TABLE CATERING
05.2022 - 08.2022
Computer Sales and Customer Representative
DK COMPUTER SUPPLIERS
01.2019 - 03.2022
Advanced Diploma in Business Hospitality Management Certicate -
Pacific Link College
High School Certicate -
Parklands Secondary School
Grade Nine Certicate -
Mumana Secondary School
Primary Certicate -
Bloom Christian School
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