Madai Naranjo
Bell Gardens
Summary
Experienced supervisor with over 9 years of customer service, leadership, and operations experience in hospitality and retail. Skilled at leading teams, training employees, resolving customer concerns, and maintaining efficient daily operations in fast-paced environments. Dependable, organized, and committed to delivering outstanding customer service and team success.
Overview
10
10
years of professional experience
Work History
Supervisor
LOOK Cinemas
Downey, CA
07.2023 - Current
- Supervised daily operations, ensuring adherence to safety protocols and customer service standards.
- Trained and mentored staff on operational procedures and best practices for efficiency.
- Coordinated scheduling and optimize workflow and performance.
- Implemented process improvements that enhanced overall guest experience and operational efficiency.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed inventory control, maintaining stock levels to meet demand while minimizing waste.
- Collaborated with management on strategic initiatives to drive revenue growth and market presence.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Bartender / Server / Host
LOOK Cinemas
Downey, CA
03.2022 - 07.2023
- Delivered exceptional customer service in a fast-paced environment.
- Prepared food and beverages following company standards.
- Operated POS systems and processed transactions accurately.
- Recommended menu items and promotions to increase sales.
- Trained new employees on company procedures.
Cashier / Membership Desk
Sam's Club Distribution
South Gate, CA
07.2020 - 08.2021
- Assisted a high volume of customers.
- Processed payments, refunds, and exchanges.
- Resolved customer issues professionally.
- Trained new employees.
Cashier
McDonald's
Bell Gardens, CA
03.2016 - 11.2017
- Processed customer orders and payments.
- Maintained a clean work area.
- Provided friendly customer service.
- Assisted with training new employees.
Education
High School Diploma -
Paramount High School
Paramount, CASkills
- Team Leadership
- Staff Training & Development
- Customer Service
- Conflict Resolution
- Goal oriented
- Scheduling
- Staff management
- Inventory Management
- Cash Handling & POS Systems
- Hospitality Operations
- Time Management
- Communication
- Problem Solving
- Multitasking
Languages
English – Fluent
Spanish – Fluent
Timeline
Supervisor
LOOK Cinemas
07.2023 - Current
Bartender / Server / Host
LOOK Cinemas
03.2022 - 07.2023
Cashier / Membership Desk
Sam's Club Distribution
07.2020 - 08.2021
Cashier
McDonald's
03.2016 - 11.2017
High School Diploma -
Paramount High School